Managed Print Services and Print Service Careers with SmartPrint

SmartPrint, Canada’s leading independent Managed Print Service Provider, enables clients to control the cost of office printing and improve productivity with document software solutions. SmartPrint holds top-level partner relationships with leading hardware and software vendors in the area of office print and document management.

SmartPrint specializes in managed print services, document management, workflow software solutions, print security, compression software, cloud backup and more.

We thank everyone for applying. Only qualified candidates will be contacted

Current Career Opportunities

Contract Specialist
SmartPrint • Toronto, Ontario

Job Description:

The Contract Specialist is a role that serves as an integral part of the Administration Team at SmartPrint, a dynamic, fast-growing company.  The successful candidate will maintain a growing database of managed services contracts while ensuring efficiency and accuracy throughout the life of each contract.  Our Contract Specialist will communicate closely with other SmartPrint Teams including Accounting, Operations, and Sales to provide support and information on a regular basis.  The self-motivated and detail-oriented individual will execute end-to-end the management of all of all contracts.

Key responsibilities and accountabilities include but not limited to:

  • Processing regular contract billing based on individual contract schedules
  • Creating, updating and maintaining contracts in the SmartPrint database
  • Maintaining lease agreement information in SmartPrint database
  • Drafting new agreements and addendums
  • Ongoing contract profitability analysis and recommendations
  • Regular contract auditing
  • Report generation and distribution

Skills and Experience Requirements: 

  • Highly proficient in Microsoft Office; Excel, Word
  • Ability to manage and prioritize multiple tasks simultaneously
  • Impeccable attention to detail
  • Aptitude to work independently as well as in a team environment
  • College or University diploma (or equivalent)

Type: Full Time
Reports To: Client Services Manager
Functions: Administration
Industries: Information Technology and Services
Compensation: Full-time

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Managed Print Services Specialist
SmartPrint • Toronto, Ontario

Job Overview

The Managed Print Services Specialist works as an integral part of the Administration team supporting the Managed Print Services Executives.   You will interface with Technical Services, Sales, Finance, and clients. This is an outstanding opportunity to join a growing organization offering potential for future career progression.  You will receive extensive training and support in the use of our integrated ERP system.

Responsibilities:

  • General Sales Support
    • Providing support to Sales Executives where applicable
    • Big Deals / Special Pricing / Bid Support
    • HP EDP Quoting
    • CPP and MPS Calculation
  • Leasing
    • Manage all Lease vendors
    • Prepare all lease quotes and leasing contracts/documents
    • Send, collect and manage lease paperwork
  • Quote Generation
    • Review ALL costs, items, configurations, fees, installation, freight charges prior to generating
    • Review and confirm all software licensing, maintenance and professional services prior to generation
    • Manage all leasing options and quoting rates (DLL / National Leasing / HP Financial)
  • Sale Execution
    • Ensure all Items, costs, hardware and software configurations, fees, installation, freight charges are processed correctly on order
    • Ensure all leasing documents are signed, completed and submitted to leasing company and handed over to Contract Specialist when complete
    • Work with Purchasing Specialist to ensure orders are processed and shipped correctly
    • Escalate backordered equipment orders when required
    • Invoice all hardware orders after shipped and or delivered
  • QBR Reporting
    • Prepare all required QBR reports for presentation to Customer by Sales Executive. QBR Schedule to be determined by the Sales Executive and MPS Admin and provided in advance.
    • Review account to provide further analysis (Fleet review, volume review, issue review etc).
  • Customer Onboarding
    • Facilitating handoff from Rep to MPS Admin team for smooth customer onboarding
  • Device Monitoring
    • Ensure all contract equipment is being monitored and appropriately tracked
    • Ensure all like-devices are identified and added to contract
    • Ensure all new devices that are captured are added to contract where applicable or reported to the Account Executive
    • Ensure all equipment numbers locations and relevant information is updated
    • Ensure all equipment automatic monitored for supplies replenishment are set under the correct alerts
  • Contracting / Leases
    • Work with Contract Specialist to review all contracts as they are set up in EA to ensure they are free of any error, ensuring all documents are uploaded and filed correctly
  • Implementation Documentation
    • Work as liaison between Customer, Sales Executive and Service to ensure all documentation has been completed completely and accurately
    • Ensure Scope of Work has been completed and signed off by Customer prior to commencement
    • Coordinate with Operations Manager to create implementation schedule and keep Sales Executive and Customer informed progress

Education

  • College Diploma or University Degree (or equivalent)

Skills

  • Minimum 3+ years customer service experience
  • High level of commitment to exceptional customer service and relationship building
  • Strong written and verbal communication skills
  • Ability to work individually and in a team environment
  • Proficiency in office tools – Word, Excel, PowerPoint, CRM
  • 3+ years sales related experience an Asset
  • Bilingual in English and French an Asset

Type: Full Time
Reports To: Client Services Manager
Functions: Administration
Industries: Information Technology and Services
Compensation: Full-time

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Technical Support Engineer
SmartPrint • Toronto, Ontario

Primary Responsibilities:

  • Provide phone, email and remote support to customers
  • Level 1 and 2 technology support for deployed content solutions
  • Emulate or reproduce technical problems encountered when required
  • Document resolved issues to build a shared knowledge base and contribute to the department’s
    ongoing improvement
  • Participating in After Hours Emergency & Scheduled Support – limited
  • Escalate critical issues and roadblocks to the Technical Support Manager
  • Support internal IT systems, service desk when not taking client support calls

Education

  • Associate’s Degree, computer science or related field

Qualifications

  • CompTIA A+, Network
  • MCSE
  • Proficient knowledge of Windows-based server OS such as Microsoft Windows Server
  • SQL Connectivity and Permissions
  • Active Directory and GPO
  • Virtualization
  • Experience with laser printers, multi-function, copiers drivers and scanning
  • Experience scanning middle-ware solutions – Upland AccuRoute, Nuance
  • Experience secure print solutions – FollowMe, UniFlow, PaperCut
  • Experience with Document Management methodologies

Skills

  • Strong dedication to customer care
  • Creative thinker
  • Excellent verbal and written communication skills, in person, and by telephone
  • Ability to understand and analyze customer technical needs
  • Works well independently
  • Ability to participate, contribute and interact with Pre Sales Technical Engineers, Product Management,
    Development, Technical Support and Sales teams

Position Type

Full-Time

Benefits

In return for your contributions, we offer an environment that supports and recognizes your professional
growth. In addition, we provide competitive compensation, including group benefits.

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Service – Printer/MFP/Copier Technician

Job Description:

Your role is to leverage our toolset to proactively monitor our client’s network devices, exceed promised SLA’s and to ensure maximum user uptime. You will troubleshoot and repair printer and MFP devices at our client’s sites.

Desired Skills & Experience:

You have a certificate or diploma from a recognized technical school or a college in the field of electronics, electrical repair, reprographics or a related field (2 or more years of related field experience as a technician may be substituted for the certificate/diploma. Electro-mechanical aptitude, electronics knowledge, computer literate.

  • Experience or Authorization on Canon, HP, Lexmark, Xerox Print Devices/Multi-Function(preferable)
  • Certified HP Printer Technician
  • Comptia PDI+ Certification (preferable)
  • A+ Certification (Mandatory)
  • Microsoft MCP Certification (preferable)
  • N+ for Networking (preferable)
  • Provide repair and service support in customer’s location
  • Own insured vehicle with valid Ontario driver’s license (mileage reimbursed)
  • Good communication, strong customer service skills
  • Ability to understand and follow written and verbal instructions
  • Ability to work productively both independently and within a team environment
  • Ability to thrive in fast paced, high pressured situations
  • Working hours are Mon-Fri, 8:30 a.m. – 5 p.m. with some flexibility.

Specialties:

  • Physically move printer hardware when required – Single Function & Multi-Function devices (Print, Copy, Scan)
  • Set-up, configure and install printer hardware
  • Troubleshoot, maintain and repair printer hardware
  • Replace and track supplies
  • Train end users on printer/MFP hardware
  • Advanced software troubleshooting related to print
  • Advanced knowledge of PC and printer networking
  • HP Certified Printer Technician

Additional Information:

Type: Full Time
Experience: Mid-Senior level
Functions: Information Technology
Industries: Information Technology and Services
Compensation: Full time Hours

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Inside Sales Account Manager

Job Description:

The Inside Sales Account Manager works as part of a dynamic team and is responsible for managing, maintaining and growing a targeted client base. In this role, the target market is small and mid sized businesses in Southern Ontario. There are growth opportunities to eventually move to an Outside Sales role.

Skills and Experience Requirements:

  • Minimum Education – College Diploma or University Degree
  • Minimum of 1+ years sales experience
  • Minimum of 1+ years customer service experience
  • High level of commitment to exceptional customer service and relationship building
  • Strong written and verbal communication skills
  • Strong problem solving, and organizational skills
  • Ability to work individually and in a team environment
  • Proficiency in office tools – Word, Excel, PowerPoint, CRM

Responsibilities:

  • Successful completion of the SmartPrint Inside Sales Training Program.
  • Manage the day-to-day relationships within existing client base and new business development.
  • Achieve and exceed personal sales targets.
  • Find incremental business opportunities and drive closure within the targeted prospect and customer account base.
  • Drive growth of hardware, supplies and service business.
  • Retain current customer base through providing exceptional service and developing relationships.
  • Assist with lead generation to outside sales force.

Additional Information:

Type: Full Time
Experience: Entry-Mid level
Functions: Sales
Industries: Information Technology and Services
Compensation: Full time Hours

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Managed Print Services Consultant – Account Executive

Job Description:

A Managed Print Services Consultant works as a part of a dynamic team delivering Managed Print Services and complimentary Document Management software solutions to mid-market corporations. The Managed Print Services Consultant will manage a geographic territory with sales goal responsibility.

Responsibilities:

  • Manage and grow a group of target accounts with aggressive goals.
  • Identify prospective accounts; secure them as customers, and manage interaction with the company to ensure long term mutually profitable business relationships.
  • Add value to clients long-term through using SmartPrint Solutions Team to deliver business process improvement through document management and workflow solutions.

Primary Job Functions:

  • Prospect and develop new and existing client relationships at both senior and operational levels.
  • Manage a complex sales cycle with multiple decision makers, while building consensus through the prospective organization.
  • Create value for our prospects through skilled questioning, finding pain and building a solution.
  • A desire and ability to work autonomously and with the team both remotely.
  • Highly skilled at qualifying opportunities and managing time.

Desired Skills & Experience:

  • To qualify for an interview you must have experience opening and quickly growing a new territory, and are comfortable selling to C level.
  • Qualified candidates must have experience selling solutions to IT and/or Finance at mid to large organizations and experience managing complex sales.
  • Experience in creating value for prospects through skilled questioning, finding pain points and building a solution to improve our clients businesses.
  • Highly motivated, enthusiastic, creative, and independent.
  • Excellent presentation and communication skills — both written and verbal.
  • Post-secondary education would be an asset.

Additional Information:

Type: Full Time
Experience: Mid-Senior level
Functions: Sales
Industries: Information Technology and Services
Compensation: Salary, Commission, Expenses

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Resource Coordinator

Job Description:

Some of the key responsibilities to this role are to support both internal and external customers. Important elements of this role are providing hardware break/fix service support through answering and inputting service calls. The CSR will always provide a warm, friendly and welcomed approach. Always help solve problems and deal with issues while communicating with the rest of the SmartPrint team (Admin/Finance, Sales, Service, Operations, and Solutions). Supporting our MPS clients through pro-active toner replenishment and service response.

Key responsibilities and accountabilities:

  • 1st line phone support for inbound service, supplies calls and general customer service.
  • Proactive Supplies Management.
  • Proactive Monitoring of devices that may go stale via Facilities Manager.
  • Monitor and replenish MPS client toner inventory.
  • Track orders (parts and supplies) – various couriers.
  • Monitor and dispatch service calls to SmartPrint Technicians
  • Monitor and dispatch service calls to sub-contractors
  • Dispatch/Monitoring and Escalating service calls to meet SLA’s
  • Coordinate Resources (Onsite service calls, Parts, supplies)
  • Deployment Management – Working closely with Account Managers to ensure successful implementations.
  • Manage Part Returns.
  • Assist with quarterly inventory counts/review
  • Manage and coordinate on-site toner inventory intervals
  • Coordinate toner pick-ups
  • Provide transactional sales support for new or existing customers.
  • Exceptional Communication between all internal customers.
  • Strong written and verbal communication.
  • High level of commitment to exceptional customer service and relationship building.
  • Must be very organized and ability to multitask.
  • Proficient in Office tools (Word, Excel, PowerPoint).
  • Work to incorporate the SmartPrint Core Values into your everyday actions with clients

Additional Information:

Type: Full Time
Experience: Mid-Senior level
Functions: Operations
Industries: Information Technology and Services
Compensation: Full-Time Hours

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Technical Support

Job Description:

SmartPrint uses state of the art remote monitoring tools, systems and an advanced services/technical team to provide clients with industry leading uptime for their clients print environments.

Responsibilities:

  • Communicate with computer users experiencing problems
  • Consult documents to implement solutions
  • Determine and document problems experienced
  • Emulate or reproduce technical problems encountered
  • Maintain a problem and solutions log
  • Provide advice and training to users
  • Troubleshoot print drivers
  • Support Digital Sending functions on MFP devices

Education:

  • Associate’s Degree, computer science or related field
  • College courses in computer programming or related field completed
  • Qualifications:
  • Multi-tasking capabilities
  • Experience with Print and Multi-Function devices
  • MCSE Certification
  • Experience troubleshooting Windows, Macintosh, or Unix environments
  • Experience working in a customer service environment
  • Very strong interpersonal and communications skills

Skills:

  • Ability to meet deadlines
  • Creative thinker
  • Excellent communication skills
  • Excellent computer skills
  • Great attention to detail
  • Great problem solver
  • Solves problems effectively
  • Works well in a team
  • Works well independently

Additional Information:

Type: Full Time
Experience: Mid-Senior level
Functions: Information Technology and Services
Industries: Information Technology and Services
Compensation: Full-Time Hours

To apply for a career with SmartPrint, complete the form below and upload your resume.