Ransomware Hits Law Firm – How It Could Have Been Protected​​

finger pressing enter key and displaying ransomwareWe’ve been blogging a lot about print infrastructure security recently and want to share SmartPrint’s comments on the Toronto law firm that was hacked as it’s a good example of a situation where if they were equipped with the right equipment and configurations, they could have avoided the ransomware breach completely.

Our systems engineering team work with clients from legal, financial, healthcare, manufacturing companies and other types of organizations to help them lock down the office print infrastructure. It’s a very important practice given that according to IDC, 40% of Canadian companies had security breaches in 2016, and 54% of those hacks were completed with the print infrastructure as the entry point. Scary isn’t it!

Here’s an example of how this law firm could have protected itself:

  • With best in breed office print equipment, a malware attack could have been stopped immediately. Once the print job with malware went to the print queue, or printer, the device would have immediately re-booted, and staved off the attack.
  • If the client was running the latest print security software that SmartPrint recommends and implements, the software would have notified IT of the attempted breach so that the attempt wouldn’t go unrecorded.
  • The firm would have been able to automate the processes around print infrastructure security and report on status at any time. They would have also been able to warn and train the user group regarding the attempt to improve user knowledge of future malware schemes.

What shocks us every time we complete a print infrastructure security assessment for a client is that  the organization thinks they are in good shape; however, the assessment comes back with significant security issues/holes. If you think you don’t have budget to invest in your environment, guess what? When we complete a free assessment and recommend updates, potential upgrades and implement simple software to monitor the environment, we always decrease the total cost of ownership for the organization. It’s really a win/win! A locked down print infrastructure at a lower cost; not to mention a more productive environment for users.

If you are interested in making sure you are secure, contact us.

SmartPrint Makes CDN Top 100 Solution Providers List – Again!

2017 cdn top 100 solution providers[Toronto, ON, Canada] – [May 11, 2017] – SmartPrint ranked # 85  in the Computer Dealer News (CDN) Top 100 Solution Providers List this year, up one spot from last year. The 2017 CDN Top 100 Solution Providers List ranks IT solution provider applicants based on revenue earnings for 2016.

The organic growth that SmartPrint experienced was in large part due to the significant amount of net new clients that were brought on board this year, an increase in provisioned services to existing clients, as well as being named HP’s Print Partner of the Year.

SmartPrint will continue to grow and evolve along with their clients by helping them gain control of increasingly complex print environments.

About SmartPrint:

HP’s Print Partner of the Year, SmartPrint is Canada’s most recognized independent MPS provider, helping organizations make sense of complex print environments. SmartPrint’s team of Managed Print Services (MPS) consultants leverage the markets best tools and systems offering best in breed office printing equipment and software to help simplify printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced costs of 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. SmartPrint’s solutions are not about printers and copiers, they’re about people.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

 

Digital Transformation for the Mid-Market, One Step at a Time

document management system document controlDigital transformation can be thought of as embracing digital technologies to improve the efficiency of manual processes; many identify digital transformation in the office with going paperless, which typically includes Enterprise Content Management or Document Management Systems. Transformation should be the development of new and innovative ways of doing things, rather than simply supporting and improving traditional methods.

In a recent article by IT World Canada, they identified that 38% of Canadian executives in large enterprise companies are rolling out their digital transformation strategies, and 50% of them are in the planning and building stage, with 12% still trying to determine a plan. What is interesting is that it is very hard, as well as very expensive to transform a large enterprise. There is also typically a significant disconnect between the “C-level executive” and the front line employee.

Canadian mid-market companies are slower to move, with 31% of them taking steps toward digital transformation. However, what is extremely interesting is that the significantly large group of mid-market companies in Canada, are actually much more nimble, and with limited investment can more easily make strides towards significant efficiency gains through digital transformation. They can do this one step at a time without stalling or impacting departmental throughput. Another supporting factor is that mid-market companies have more readily adopted cloud technologies, so they are perhaps more ready for transformation than they realize.

Here’s an example of a simple workflow integration to a Document Management System and ERP or financial system.

AP Processing

document management system sample ap workflow

1. Capture AP Invoice – Inputs

a. AP Clerk scans paper invoice to input into AP workflow.
b. Fax technology monitors inbound fax over IP for invoices and automates input of invoice to AP workflow.
c. Email technology monitors inbound AP email for invoices and automates input of invoice to AP workflow.
d. AP Clerk drags and drops digital invoice files that may have come from other digital sources to input invoice to AP workflow.

2. Document processing and routing

Once the invoice is input into the AP workflow, the processing engine captures the document, converts it to a text searchable PDF, and captures the important data (i.e. company, invoice number, purchase order number etc.), then matches the important data with the financial system’s AP data and routes the document to the AP clerk’s workspace (Electronic Document Management System or Document Control System) and is ready for the operator review step.

3. Operator review and approval – this step can be an “exception only” step

AP clerk reviews to ensure that the document is correct and approves it for payment.

4. Deliver to Document Management System and link to client in Financial System

Approve payment in financial system and save and link document for records and audit.

This is a very simple workflow example that can be implemented easily with workflow software that is integrated into a financial system and an inexpensive cloud-based document management system to support digital storage. Your managed print services partner should be able to recommend the appropriate hardware and software, and manage a proof of concept through to full production and final implementation. We typically see that automating the AP process will cut processing time by 60% – 70% –  now that’s efficiency! Your organization may be ready for this.

Keep in mind that similar, very simple digital workflow processes can be implemented for HR, other finance functions, quality control in production areas, etc. Organizations may not be ready for a complete technology revamp quite yet  i.e. integrating all systems inside and outside of your firewalls. There are so many complexities – all of the organizations your organization deals with would have to support the same systems, standardized protocols and documents. A total technology revamp won’t happen overnight, it will take a considerable amount of time but for now, your digital transformation can effectively be supported one step at a time. It’s time to get rid of those filing cabinets and transition to inexpensive, integrated cloud-based document management systems.

Don’t invest in technology before you figure out the future state!

Before you select a partner to implement your document workflow or document management system, make sure that they have the ability to configure the system to support your business processes – not the other way around. We more often than not see companies invest in software that typically has way more capabilities than they will ever use. Keep in mind that lower cost, open architecture solutions are available.

Get in touch with one of our experts to determine the optimal way to configure your document management system or read this case study to see how this organization benefited from an optimized system.

SmartPrint Inc. Completes Acquisition of DynaCharge Laser Inc.

managed print services smartprint dynacharge laser[Toronto, ON, Canada] – [March 23, 2017] – SmartPrint Inc., Canada’s award winning, independent Managed Print Services firm, announced today that it has acquired DynaCharge Laser Inc. in Montreal, Quebec.

“We are thrilled to welcome DynaCharge’s clients into the SmartPrint family. We’re excited to help take their organizations to the next level of efficiency through improved document workflows and more cost effective and highly secure office printing environments.” said Tim Lomax, President, SmartPrint Inc. “Since 1989, DynaCharge has been providing custom-tailored, high touch service to their clients across Canada. We’ve had a close working relationship with owners Doug and Wayne McGurk for over 20 years, and share their passion for delivering an outstanding client experience. DynaCharge will continue to operate as a wholly owned subsidiary of SmartPrint, led by Wayne and his existing staff. We wish Doug a long, well-deserved retirement.”

“This is a game changer for our Quebec based clients, who will now be able to leverage SmartPrint’s deep expertise in Managed Print Services, their Tier 1 equipment portfolio partners, and suite of best in breed software solutions.” said Wayne McGurk, President, DynaCharge Laser.

The strategic acquisition of DynaCharge extends SmartPrint’s existing footprint in Quebec and affirms SmartPrint as the leading independent Managed Print Services experts in Canada.

“Our vision is to help clients rethink how paper and digital content flows through their organizations by engaging our consultants to analyze their environments and provide solutions that will reduce waste and deliver a competitive advantage,” said Rob Farrell, VP Sales and Marketing, SmartPrint Inc.

“Both companies have been dedicated to ingenuity, superb customer service and integrity while SmartPrint’s focus, expertise and proven processes provide Canadian clients with the opportunity to keep pace in today’s digital, mobile world.” said Chris Kirby, VP Content Integration, SmartPrint Inc.

About SmartPrint:

HP’s Print Partner of the Year, SmartPrint is Canada’s most recognized independent MPS provider, helping organizations make sense of complex print environments. SmartPrint’s team of Managed Print Services (MPS) consultants leverage the markets best tools and systems offering best in breed office printing equipment and software to help simplify printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced costs of 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. SmartPrint’s solutions are not about printers and copiers, they’re about people.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

Find out how Managed Print Services can benefit your business or contact us to speak with one of our MPS experts.

For Press or Analyst inquiries please contact:

Rob Farrell
rob.farrell[@]smartprint.com
905.475.6177 x234

The 3 BIG Benefits of Print Vendor Consolidation

Is your print fleet out of control? Are your print vendor management and procurement processes becoming too complex and time consuming?

If you answered yes to one or both of these questions then it’s time to consider working with a Managed Print Services (MPS) expert.

print partner print vendor consolidation benefits We consistently see organizations with office print environments that are a mess. There’s little to no standardization or cost control over their print fleet, often due to the fact that they have been buying print equipment and services from a number of different companies.

For example: The office services team is leasing copiers from a copier manufacturer, and is working with a “copier rep” who is constantly selling the latest and greatest equipment and services that have all the bells and whistles that will of course save them money! The IT team is buying print devices from a large reseller, and the purchasing team is dealing with big box office supply companies to support the print environment for toner, service calls and whatever else they need.

In many cases, one department has no clear idea what the other department is doing. What complicates things even further is that organizations don’t employ experts that can make strategic decisions on print services and equipment purchases. With the right type of print partner, organizations can save thousands of dollars a month, simplify vendor management and procurement processes and increase user satisfaction.

Consolidating office printing and imaging suppliers is a proven strategy that increases buying power, which in turn leads to reduced costs. Furthermore, vendor consolidation leads to the simplification and minimization of vendor interactions in the areas of procurement process and risk reduction.

By moving to one independent Managed Print Services partner that will manage 100% of an organization’s printing and imaging needs, the following benefits can be realized:

1. Hard cost savings for equipment, software, supplies and services

  • A leading print partner is able to leverage their market knowledge with the right manufacturers to provide standardized pricing that is far better than the organization can negotiate on their own. This market knowledge is a huge factor in reducing capital and operational costs.
  • A balanced deployment of equipment with the right devices in the right locations to increase user productivity.

2. Reduced vendor relationship management and procurement costs

  • Managing procurement calendars with multiple suppliers takes time and focus; vendor consolidation simplifies this process.
  • Reduces accounts payable processes dramatically; often from having to deal with 100’s of monthly invoices to 1 detailed quarterly invoice .
  • One simple web-based interface for the IT Helpdesk and/or Users to interact with, reduces training time and confusion when technical support is required.

3. Reduced risk and increased user satisfaction

  • One print partner / vendor / sales relationship means only one group of technical resources entering your premises to give control and standardized building access, and adhere to your non-disclosure policy.
  • One standardized process that eliminates finger pointing, resulting in the simplification of support processes for IT and users.

Through the assessment of print environments and the implementation Managed Print Services, SmartPrint has helped numerous mid-market clients reduce their print vendors from 5 or more down to 1, on average. In working with large enterprise type organizations, vendor reductions are generally more along the lines of transitioning from 30 print vendors down to 1.

Read this Case Study to see how this organization benefited from print vendor consolidation.

Many of these organizations initially had no idea that their vendor relationships were so out of control and that implementing print vendor consolidation would be so beneficial. The value of consolidating multiple print vendors down to one vendor, although hard to measure in soft cost savings, has been seen by C-suite executives as extremely valuable from a bottom line perspective. And from an environmental standpoint, the reduced administration and use of paper when working with one strategic print partner supports the reduction in an organization’s carbon footprint.

Gain some additional insight into your print environment and request a no obligation print assessment.

Learn more or contact one of our print vendor consolidation specialists to see how imaging and print vendor consolidation can benefit your organization.

True Managed Print Services Results in Significant Capex and Opex Savings

Managed Print Services through a Vendor of Record program (VOR) and tied to a manufacturer of hardware. Is that really MPS?

managed print services capex opex savingsWe consistently see organizations in multiple verticals that are running procurement for office print devices in a status quo mode. Many organizations in the professional services, manufacturing and distribution verticals are just not engaging in true Managed Print Services (MPS). We also see healthcare companies, hospitals and other public organizations working with vendor of record programs (VOR’s) that are simply not meeting the objectives that the buying committee expected.

Typically we see that the Managed Print plan goes in one of two directions.

  1. By working with a device manufacturer that claims to provide MPS, a one to one hardware refresh is performed and ends up increasing capital costs dramatically, while only moderately reducing operation expenses. In most cases, a hardware refresh wasn’t even required.
  2. A hardware refresh which involves the consolidation and dramatic reduction of the number of devices is performed. This approach can save capital dollars and can also reduce operating expenses, but the operation cost savings is often temporary. Why is this temporary? Well, here’s the challenge with this approach, consolidation can work in some environments, but we often see that by decreasing the number of devices across all user groups, some user groups end up having to buy more print devices, so that they can work more efficiently. Unfortunately, the devices that individual user groups purchase on their own have high operating expenses and often increase overall costs dramatically.

In both cases, what is missing is the analysis of all of the organization’s departments with a specific focus on how each user group works and what workflow requirements they have. The aim of this analysis is to get the device placement correct i.e. implement a balanced deployment of equipment and integrated solutions that will increase the user’s efficiency. By using this approach a managed print services consultant can help organizations save capital and operating expenses related to the enterprise print environment, while ensuring that all user groups have the tools they need to be successful at their jobs. In the end, user groups are happy and are able to work more efficiently.

Two other very crucial areas that are consistently overlooked by the two approaches mentions above:

  1. A hardware refresh is performed without taking device security management into account and without a digital/physical document security plan.
  2. A print device management plan is implemented without the tools to manage devices remotely through a console where driver and firmware upgrades, as well as automated security images can be implemented across the fleet of equipment.

Is there an opportunity to optimize your print environment, in order to significantly decrease Capex and Opex, and increase efficiencies within your organization?

Contact us or request a no obligation print environment assessment, which will enable you to compare the costs and benefits of a potential managed print solution against the state of your current print environment. We will develop a custom project plan for your organization to ensure that significant savings, and user efficiency and satisfaction are realized through a true MPS implementation.

Additional Resources

SmartPrint named HP’s Print Partner of the Year for 2016

managed print services smartprint named hp 2016 canadian print partnerToronto, Ontario, Canada October 31, 2016 – HP Inc. awards SmartPrint Inc. “Print Partner of the Year for 2016”, in Canada at this year’s Global Partner Conference.

Mary Anne Yule, Managing Director, HP Inc. Canada shared that “as a partner-led company focused on growing and winning with the channel, we are excited to congratulate SmartPrint as the Canadian Print Partner of the Year. SmartPrint’s commitment to offering innovative print services as well as advocating strongly for print security solutions truly highlights the great work we can do together with our channel partners. We are proud to work with them to deliver great experiences for our mutual customers.”

Tim Lomax, President of SmartPrint said, “it feels great to have our team’s hard work and success acknowledged by HP Canada for a second time this year. We are delighted that our HP partnership has enabled the SmartPrint team to provide significant value for our clients by helping them make sense of their complex printing environments by implementing our leading managed print services program with hardware and software solutions that increase efficiency, improve security, and save them money.”

About SmartPrint Inc.:

SmartPrint, Canada’s leading independent Managed Print Services (MPS) provider helps organizations make sense of complex print environments. SmartPrint’s team of managed print services (MPS) experts leverage the markets best tools and systems, and as Canada’s leading MPS independent, offer best in breed office printing equipment and software to help simplify office printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced print costs by 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. As Canada’s leading independent MPS provider, SmartPrint’s solutions are not about printers, they’re about people.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

For Press or Analyst inquiries please contact:
Rob Farrell
rob.farrell[@]smartprint.com
905.475.6177 x234

Are Your Digital Documents Secure?

secure document storage digital document securityPaper-based document storage either in on-site file cabinets and bankers boxes or off-site storage should really be a thing of the past. Paper document storage can be a challenge for users to find and access the documents they need. Additionally, with the increasing move to employees who are working remotely and can do business with a laptop and a cell phone, paper document storage makes productivity impossible. In addition, there is risk associated with maintaining only paper copies of essential documents – both damage and security risks. Transitioning to digital documents is a good option to combat these challenges.

When an organization is looking to reduce the use and storage of paper (go paperless), it is important to work closely with managed print services experts to ensure that the printing and imaging environment is set up to support efficient workflow processes for both paper to digital and complete digital workflows. Without an efficient process for your users, the efforts to reduce paper and implement secure online storage may be a significant challenge. As with any other business process, if it’s not simple for the users, the business process will fail.

There are many simple effective software products that make the transition to digital documents very simple and effective for the users. It is also crucial to remember that document security is an especially important consideration when going digital, so the software products need to be correctly integrated with a secure printing document control system and secure online storage system. With these integrations and custom workflows down to the user level, a digital document storage plan will be successfully implemented and is more likely to achieve user adoption.

Digital Documents Storage Challenges

Before implementing a digital storage solution for general office documents and records management, there are some potential challenges to consider:

  1. Un-findable files – Without a simple, standardized process and naming conventions for moving documents into your secure online storage system, digital documents can be scanned or dragged and dropped to a repository and lost forever.
  2. Non-text-searchable documents – If there is no automated/simple process to convert paper and digital files to text-searchable PDFs with reliable compression, future search and usability of the digital documents may not be feasible.
  3. Complex workflow/process – If the workflow process to get digital documents into the secure online document repository isn’t simple, the users will not adopt.
  4. Digital files at risk – Without integrating a secure printing system and locking down the printing and imaging devices for security, your firm’s digital documents may be at risk.

Secure Printing with the Help of a Managed Print Services (MPS) Partner

With all of the challenges associated with digital documents storage and printing, how does an organization overcome these hurdles for a successful implementation? It starts with MPS experts who really understand all of the ramifications and understand your business needs. So, what should a managed print services partner help with?

  1. Have an audit of the office print device infrastructure completed with a proven software application to gain a clear understanding of your organization’s risks.
  2. Implement an automated print device security software to close the gaps on risks of potential security breaches and ensure a secure print environment.
  3. Implement a document control system to lock down all functions of printing and imaging devices (print releasing, scanning, faxing, copying) to require and enable quick and simple user authentication. This will increase security and provides a user audit trail.
  4. Ensure that the workflow for the user has active directory integration to enable serving up custom workflows by user. The custom workflows can be created for hard copy to digital conversion and routing to storage and/or digital workflow and routing to storage from the desktop.

To ensure success in moving to a paperless environment, getting rid of the file cabinets that take up so much space, and move to secure online storage, contact an MPS expert to learn more.

Managed Print Services Essential Guide Introduced by SmartPrint, Leading MPS Expert

The Essential Guide to Managed Print Services is available as a free download to help businesses understand and take control of their print environments

managed print services mps guideNEWS RELEASE – Toronto, Ontario – April 2016Managed Print Services (MPS) leader SmartPrint, is pleased to introduce The Essential Guide to Managed Print Services. The free 14-page download will help organizations truly understand MPS and the positive impact of taking control of their print environments.

Inefficient printing, imaging and business processes in an office print environment can affect an organization’s overall efficiency. In addition, the hard and soft costs associated are often drastically underestimated.

The Essential Guide to Managed Print Services covers a variety of areas that all organizations should be familiar with in order to optimize their organization’s print environment and costs including:

  • Introduction to MPS
  • Managed print services best practices
  • Benefits of MPS including IT time savings, user efficiency gains, improved document control and security, vendor consolidation, fleet standardization and a paperless office environment
  • Financial rewards of MPS including deeper, hidden cost savings
  • Readying your organization for MPS
  • Managed print services process including details around assessment, implementation and continuous improvement

“When considering MPS, there is a lot to know. That’s why we developed The Essential Guide to Managed Print Services.” remarked Rob Farrell, Vice President of Sales and Marketing at SmartPrint. “We believe organizations needed access to an ultimate guide to MPS so they can understand what MPS is, how it can improve their businesses, and how to select the right MPS partner.”

The Essential Guide to Managed Print Services is geared towards management, operations, IT, and finance teams who want to better understand the impact and costs of their print environments and how they can proactively implement solutions to ensure an optimal print and imaging environment which is cost effective and user embraced.

James Dunn, Demand Generation Manager at SmartPrint, added, “Many organizations we meet with know that their print environment is out of control, but they don’t know what they can do about it.”

“We encourage anyone who suspects their print environment is costing their organization time and money to download The Essential Guide to Managed Print Services for free. It really is an essential tool for fully understanding the impact of an unmanaged print environment.” continued Dunn.

Executives and managers interested in obtaining The Essential Guide to Managed Print Services can download the guide for free on SmartPrint’s website. Interested parties can also contact an MPS expert with any questions or to help with the guide.

About SmartPrint Inc.:

SmartPrint helps organizations make sense of complex print environments. SmartPrint’s team of managed print services (MPS) experts leverage the markets best tools and systems, and as Canada’s leading MPS independent, offer best in breed office printing equipment and software to help simplify office printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced print costs by 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. As Canada’s leading independent MPS provider, SmartPrint’s solutions are not about printers, they’re about people.

To find out more about SmartPrint, please visit our website: www.smartprint.com.

For Press or Analyst inquiries please contact:

Rob Farrell
rob.farrell@smartprint.com
905.475.6177 x234

Office Printing Best Practices – Using Brand Names in the Right Places

office printing best practices mps smartprintWhat are office printing best practices? From SmartPrint’s perspective, it is putting the right technology in the right location in the office to give the users the functionality and options they require to be efficient. All of this while ensuring that the recommended group of devices are optimal from a cost perspective.

Putting the right technology in the right places is a crucial part of office print best practices. Getting it wrong can increase costs dramatically. Additionally, users may not have the tools they need to do their jobs. Think about how effective a carpenter would be with a saw that takes him ten times longer to cut a piece of wood. How frustrating would this be? Then, think about a busy office worker that has to use a device with inadequate speed that needs repair often and doesn’t provide scanning capabilities so they have to walk 200 feet to scan an important hard copy document to convert it to a PDF.

Printing Centralization – Is it the right choice?

We consistently see copier manufacturers in the Canadian market trying to sell office printing centralization, but putting a few big expensive devices into an organization to capture all of the pages rarely supports the users’ needs. It can potentially reduce overall office printing costs short term, but many times has the effect of making users less productive. This isn’t inline with office printing best practices because footsteps cost money.

Time and time again, our SmartPrint consultants run into organizations that have been centralized in the past by a copier manufacturer’s sales person. What they typically find is that users’ needs were not being met so many of the smaller print devices that were close to the users were plugged back in or new ones were purchased by individual departments.

As a result, the great financial plan to centralize on a big low cost per page device has been completely lost. Also, the expensive lease cost of that big, centralized copier is higher than the rest of the printing for the entire office and is completely underutilized.

Why does this happen? It might be that the organization didn’t have a well thought out strategy for office printing. They choose to work with a manufacturer vendor whose job is to make sure their brand is the only brand sold so they can maximize revenue and keep the assembly line busy.

Vendor-Neutral Print Experts to Recommend the Right Devices in the Right Places

The real solution here is that it takes a vendor-neutral expert to provide a balanced deployment of equipment because, to satisfy the needs of different users and departments, there is typically more than one brand of hardware required for the entire print environment to run optimally – both for user experience and cost. There are hardware manufacturers that make very good large copier style devices with open architecture and state of the art technology that enables very high up-time and functionality. There are other manufacturers that build highly efficient and versatile small and mid-sized devices that can be placed close to the user groups to enable efficiency with all the required functionality and high up-time.

If the right small and mid-sized devices are correctly placed, they are often very close to the same operating costs as the large centralized units and have a much lower price tag. The right balance of equipment can make a significant difference in the total cost of ownership if your managed print services partner has the print environment expertise that understands office printing best practices.

Keeping an Eye on Hidden Print Manufacturer Future Costs

Recommending best-in-breed print equipment for each required category to support the users ensures a low total cost of ownership (TCO) long term. There are manufacturers with limited market share that make good devices but with limited market share in a category, the supply chain for consumables and replacement parts can be a challenge.

This situation leads to significant price increases year over year because of the lack of supply in the market place. Some print device manufacturers release new hardware devices each quarter, making very subtle changes to devices while changing the consumable SKUs and repair parts so that, in the future, they can increase supply items and make more profit long term. The strategy of releasing new hardware also protects the manufacturer from aftermarket consumables taking their long term profit away.

However, the challenge is that none of this is good for the end user; it results in complexity and increased cost.

Independent MPS Experts Protect Organizations by Implementing Office Printing Best Practices

Working with an independent managed print services (MPS) expert can protect organizations from these challenges because they know how to implement office printing best practices. You can get the right best-in-breed brand of devices in the right places. Best-in-breed print devices will protect against future price increases and a balanced deployment will enable users to be efficient and effective while providing the right blend of total cost of ownership and user productivity.

Find out more about how managed print services experts can optimize print environments to achieve user satisfaction and reduced costs.