Copier Buyer Beware: MPS Is Not a Lease Extension Plan – the Devil You Know Is Not Always the Best Option

man from mps company holding an mps lease extensionAs many true Managed Print Services (MPS) companies will agree, a lease extension or equipment upgrade prior to the end of term is most often not a good idea from a total cost of ownership perspective. It’s interesting that we have recently seen the following tactics from copier manufacturers.

1. We have seen them extend leases at low costs to keep machines that they manage in place with hopes of differing their customers’ decision on going to market.

2. We have also seen them offer unsolicited proposals to try and get their clients to upgrade equipment with as much as 3 years left in their current lease commitment. There are some important things to think about.

Top 4 things to think about before approving the copier company’s proposal:

1. Significant cybersecurity risks. Copier equipment typically has significant risk from malware attacks and as a network entry point for hackers; and almost all copier device brands (old and new) can’t be managed with software tools that can support automating locking devices down from threats, remediating a cybersecurity attack if one happens, or reporting on potential areas of risk and cybersecurity activity.

Recommendations:

  • Dig deep, most of the manufacturers will assure you that their devices are bulletproof from cybersecurity threats. They aren’t! No matter which brand there is always the risk from hackers, but there are some leading brands in this space that are many years ahead of the competition.
  • Deal with independent experts, independent MPS companies are services companies and should provide
    recommendations for best in breed equipment, while taking cybersecurity hardware brand capabilities into account. If they can’t explain how you are best protected (automated security profiles, reporting etc.) then keep looking for the right partner. On the other hand, when you deal with the manufacturer, the sales rep/dealer rep has one purpose, to sell as much hardware as possible; therefore, not necessarily in the best interest of the customer.

2. Early upgrades can cost your company dearly. If the copier manufacturer or reseller sold you on a 60
month lease and the equipment is already failing to meet the expected up-time for your users, then it is the
wrong manufacturer and partner. The early upgrade is typically positioned where they say they will make the
existing lease go away; in actual fact, they are always adding the remaining financial commitment of the old
lease to the new lease amount. Re-financing is not recommended!

Recommendations:

  • Do not replace failing equipment with the same brand of equipment. You will most likely be in the same
    position in 36 months.
  • Find a leading MPS company to help you with short and long-term strategies to improve your office printing environment, which may include moving troubled device(s) to a lower volume area and getting them out of the environment when it makes sense.

3. What you had before is not what your users need today. Like for like replacements are usually not a good idea. A lot has changed since your company last upgraded copier hardware. It’s time to look at the full office printing environment.

Recommendations:

  • Engage a trusted independent MPS company to assess your environment and recommend devices and
    software that will improve your business’s competitive edge with more efficient document workflow and lower total cost of ownership.
  • Be sure that your buying committee looks past historical brand preferences. As experts in this space, many of the biggest brands have not invested enough in research and development to build equipment and solutions that will keep your organization efficient and safe, now and in the future.

4. It costs more to run that old equipment. Extending an existing copier lease is the wrong decision. The old copier devices are typically more expensive to run, even with the cost of capital (whether leased or purchased) factored into the monthly operating cost. With printing and imaging devices it now seems to fall in line with Moore’s law as related to the processing power and storage capabilities of technology that consistently doubles every two years.

Recommendation:

  • Find an independent MPS company that will recommend best in breed hardware that will last for the required term of your company’s refresh plan.

If you are interested in understanding more, please contact us.

Still Going About the Old Way? Office Printing-As-A-Service Is the Future

At SmartPrint our Managed Print Service (MPS) Consultants work with clients every day to help them improve their office printing environment.  What’s quite amazing, is that we consistently run into mid-sized companies and large enterprise organizations that on the outside look well organized, and I’m sure they are in core areas of their business, but frankly, their office print environment is almost always out of control. Nothing is more frustrating for users than an out of control print environment.

Here’s a typical environment we see:

The IT help desk is overwhelmed with print issues, users are frustrated with devices that can’t support what they need to accomplish; from an expense standpoint there are too many copiers (MFP/Ds) that are on expensive extended leases and are underutilized, and there are often printers in work groups and on desks that are over 15 years old. Finance management is asking what does all this cost, and no one knows. The print devices on the network can be huge security risks, and the person who is responsible to run the RFP for the copier upgrade is ready to lease new copiers that are also a security risk. IT management and the help desk want to get away from supporting the print environment and focus on core IT projects and keeping the lights (IT infrastructure) on for the users. Often the organizations think that this is just how it is. Well, it really doesn’t have to be.

It’s time to change! There is a better way! It’s time to look at office printing-as-a-service and get out of owning and managing print hardware and software. You can ensure that users have what they need and that the print infrastructure is highly available, and managed as service. According to IDC by 2021, 45% of all office print device shipments worldwide will be sold as part of a printing-as-a-service contract. We’ve had this offering for a number of years and it is growing in popularity.

Another interesting prediction in the same analysis is that by 2021, 60% of  MPS RFPs will include the provision of ongoing security auditing services of the print and document infrastructure. IDC is a very reputable firm in the global technology industry for market intelligence, so, it is very exciting for SmartPrint to already be ahead of the curve offering both MPS as a service, and print infrastructure security remediation and management as a service, especially when you look at what it could cost to deal with a  cybersecurity breach. Further, IT World Canada recently published an interesting article about the potential vulnerabilities of print devices on the network and the cost of a potential security breach.

SmartPrint can easily take over the management of the whole environment through a proven, rapid implementation process; upgrade technology; implement important security software and other secure document processes, and workflow software, all while saving more than 50% over the current state costs! We can do this with no capital investment (as-a-service), and we can get companies away from the legacy equipment that is dragging down productivity in their businesses.

If it’s time to clean up your print environment while saving money, freeing up IT headcount, resulting in happy users, it’s time to do it with a printing-as-a-service program. If you can get out of ownership at half the cost, there is no barrier to entry. Also, through the same process, you can lock down your print infrastructure.  If you’re ready for change, reach out to us to see if we can help.

 

 

Ransomware Hits Law Firm – How It Could Have Been Protected​​

We’ve been blogging a lot about print infrastructure security recently and want to share SmartPrint’s comments on the Toronto law firm that was hacked as it’s a good example of a situation where if they were equipped with the right equipment and configurations, they could have avoided the ransomware breach completely.

Our systems engineering team work with clients from legal, financial, healthcare, manufacturing companies and other types of organizations to help them lock down the office print infrastructure. It’s a very important practice given that according to IDC, 40% of Canadian companies had security breaches in 2016, and 54% of those hacks were completed with the print infrastructure as the entry point. Scary isn’t it!

Here’s an example of how this law firm could have protected itself:

  • With best in breed office print equipment, a malware attack could have been stopped immediately. Once the print job with malware went to the print queue, or printer, the device would have immediately re-booted, and staved off the attack.
  • If the client was running the latest print security software that SmartPrint recommends and implements, the software would have notified IT of the attempted breach so that the attempt wouldn’t go unrecorded.
  • The firm would have been able to automate the processes around print infrastructure security and report on status at any time. They would have also been able to warn and train the user group regarding the attempt to improve user knowledge of future malware schemes.

What shocks us every time we complete a print infrastructure security assessment for a client is that  the organization thinks they are in good shape; however, the assessment comes back with significant security issues/holes. If you think you don’t have budget to invest in your environment, guess what? When we complete a free assessment and recommend updates, potential upgrades and implement simple software to monitor the environment, we always decrease the total cost of ownership for the organization. It’s really a win/win! A locked down print infrastructure at a lower cost; not to mention a more productive environment for users.

If you are interested in making sure you are secure, contact us.

SmartPrint Makes CDN Top 100 Solution Providers List – Again!

2017 cdn top 100 solution providers[Toronto, ON, Canada] – [May 11, 2017] – SmartPrint ranked # 85  in the Computer Dealer News (CDN) Top 100 Solution Providers List this year, up one spot from last year. The 2017 CDN Top 100 Solution Providers List ranks IT solution provider applicants based on revenue earnings for 2016.

The organic growth that SmartPrint experienced was in large part due to the significant amount of net new clients that were brought on board this year, an increase in provisioned services to existing clients, as well as being named HP’s Print Partner of the Year.

SmartPrint will continue to grow and evolve along with their clients by helping them gain control of increasingly complex print environments.

About SmartPrint:

HP’s Print Partner of the Year, SmartPrint is Canada’s most recognized independent MPS provider, helping organizations make sense of complex print environments. SmartPrint’s team of Managed Print Services (MPS) consultants leverage the markets best tools and systems offering best in breed office printing equipment and software to help simplify printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced costs of 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. SmartPrint’s solutions are not about printers and copiers, they’re about people.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

Digital Transformation for the Mid-Market, One Step at a Time

document management system document controlDigital transformation can be thought of as embracing digital technologies to improve the efficiency of manual processes; many identify digital transformation in the office with going paperless, which typically includes Enterprise Content Management or Document Management Systems. Transformation should be the development of new and innovative ways of doing things, rather than simply supporting and improving traditional methods.

In a recent article by IT World Canada, they identified that 38% of Canadian executives in large enterprise companies are rolling out their digital transformation strategies, and 50% of them are in the planning and building stage, with 12% still trying to determine a plan. What is interesting is that it is very hard, as well as very expensive to transform a large enterprise. There is also typically a significant disconnect between the “C-level executive” and the front line employee.

Canadian mid-market companies are slower to move, with 31% of them taking steps toward digital transformation. However, what is extremely interesting is that the significantly large group of mid-market companies in Canada, are actually much more nimble, and with limited investment can more easily make strides towards significant efficiency gains through digital transformation. They can do this one step at a time without stalling or impacting departmental throughput. Another supporting factor is that mid-market companies have more readily adopted cloud technologies, so they are perhaps more ready for transformation than they realize.

Here’s an example of a simple workflow integration to a Document Management System and ERP or financial system.

AP Processing

document management system sample ap workflow

1. Capture AP Invoice – Inputs

a. AP Clerk scans paper invoice to input into AP workflow.
b. Fax technology monitors inbound fax over IP for invoices and automates input of invoice to AP workflow.
c. Email technology monitors inbound AP email for invoices and automates input of invoice to AP workflow.
d. AP Clerk drags and drops digital invoice files that may have come from other digital sources to input invoice to AP workflow.

2. Document processing and routing

Once the invoice is input into the AP workflow, the processing engine captures the document, converts it to a text searchable PDF, and captures the important data (i.e. company, invoice number, purchase order number etc.), then matches the important data with the financial system’s AP data and routes the document to the AP clerk’s workspace (Electronic Document Management System or Document Control System) and is ready for the operator review step.

3. Operator review and approval – this step can be an “exception only” step

AP clerk reviews to ensure that the document is correct and approves it for payment.

4. Deliver to Document Management System and link to client in Financial System

Approve payment in financial system and save and link document for records and audit.

This is a very simple workflow example that can be implemented easily with workflow software that is integrated into a financial system and an inexpensive cloud-based document management system to support digital storage. Your managed print services partner should be able to recommend the appropriate hardware and software, and manage a proof of concept through to full production and final implementation. We typically see that automating the AP process will cut processing time by 60% – 70% –  now that’s efficiency! Your organization may be ready for this.

Keep in mind that similar, very simple digital workflow processes can be implemented for HR, other finance functions, quality control in production areas, etc. Organizations may not be ready for a complete technology revamp quite yet  i.e. integrating all systems inside and outside of your firewalls. There are so many complexities – all of the organizations your organization deals with would have to support the same systems, standardized protocols and documents. A total technology revamp won’t happen overnight, it will take a considerable amount of time but for now, your digital transformation can effectively be supported one step at a time. It’s time to get rid of those filing cabinets and transition to inexpensive, integrated cloud-based document management systems.

Don’t invest in technology before you figure out the future state!

Before you select a partner to implement your document workflow or document management system, make sure that they have the ability to configure the system to support your business processes – not the other way around. We more often than not see companies invest in software that typically has way more capabilities than they will ever use. Keep in mind that lower cost, open architecture solutions are available.

Get in touch with one of our experts to determine the optimal way to configure your document management system or read this case study to see how this organization benefited from an optimized system.

SmartPrint Inc. Completes Acquisition of DynaCharge Laser Inc.

managed print services smartprint dynacharge laser[Toronto, ON, Canada] – [March 23, 2017] – SmartPrint Inc., Canada’s award winning, independent Managed Print Services firm, announced today that it has acquired DynaCharge Laser Inc. in Montreal, Quebec.

“We are thrilled to welcome DynaCharge’s clients into the SmartPrint family. We’re excited to help take their organizations to the next level of efficiency through improved document workflows and more cost effective and highly secure office printing environments.” said Tim Lomax, President, SmartPrint Inc. “Since 1989, DynaCharge has been providing custom-tailored, high touch service to their clients across Canada. We’ve had a close working relationship with owners Doug and Wayne McGurk for over 20 years, and share their passion for delivering an outstanding client experience. DynaCharge will continue to operate as a wholly owned subsidiary of SmartPrint, led by Wayne and his existing staff. We wish Doug a long, well-deserved retirement.”

“This is a game changer for our Quebec based clients, who will now be able to leverage SmartPrint’s deep expertise in Managed Print Services, their Tier 1 equipment portfolio partners, and suite of best in breed software solutions.” said Wayne McGurk, President, DynaCharge Laser.

The strategic acquisition of DynaCharge extends SmartPrint’s existing footprint in Quebec and affirms SmartPrint as the leading independent Managed Print Services experts in Canada.

“Our vision is to help clients rethink how paper and digital content flows through their organizations by engaging our consultants to analyze their environments and provide solutions that will reduce waste and deliver a competitive advantage,” said Rob Farrell, VP Sales and Marketing, SmartPrint Inc.

“Both companies have been dedicated to ingenuity, superb customer service and integrity while SmartPrint’s focus, expertise and proven processes provide Canadian clients with the opportunity to keep pace in today’s digital, mobile world.” said Chris Kirby, VP Content Integration, SmartPrint Inc.

About SmartPrint:

HP’s Print Partner of the Year, SmartPrint is Canada’s most recognized independent MPS provider, helping organizations make sense of complex print environments. SmartPrint’s team of Managed Print Services (MPS) consultants leverage the markets best tools and systems offering best in breed office printing equipment and software to help simplify printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced costs of 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. SmartPrint’s solutions are not about printers and copiers, they’re about people.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

Find out how Managed Print Services can benefit your business or contact us to speak with one of our MPS experts.

For Press or Analyst inquiries please contact:
Rob Farrell
rob.farrell[@]smartprint.com
905.475.6177 x234

The 3 BIG Benefits of Print Vendor Consolidation

Is your print fleet out of control? Are your print vendor management and procurement processes becoming too complex and time consuming?

If you answered yes to one or both of these questions then it’s time to consider working with a Managed Print Services (MPS) expert.

print partner print vendor consolidation benefits We consistently see organizations with office print environments that are a mess. There’s little to no standardization or cost control over their print fleet, often due to the fact that they have been buying print equipment and services from a number of different companies.

For example: The office services team is leasing copiers from a copier manufacturer, and is working with a “copier rep” who is constantly selling the latest and greatest equipment and services that have all the bells and whistles that will of course save them money! The IT team is buying print devices from a large reseller, and the purchasing team is dealing with big box office supply companies to support the print environment for toner, service calls and whatever else they need.

In many cases, one department has no clear idea what the other department is doing. What complicates things even further is that organizations don’t employ experts that can make strategic decisions on print services and equipment purchases. With the right type of print partner, organizations can save thousands of dollars a month, simplify vendor management and procurement processes and increase user satisfaction.

Consolidating office printing and imaging suppliers is a proven strategy that increases buying power, which in turn leads to reduced costs. Furthermore, vendor consolidation leads to the simplification and minimization of vendor interactions in the areas of procurement process and risk reduction.

By moving to one independent Managed Print Services partner that will manage 100% of an organization’s printing and imaging needs, the following benefits can be realized:

1. Hard cost savings for equipment, software, supplies and services

  • A leading print partner is able to leverage their market knowledge with the right manufacturers to provide standardized pricing that is far better than the organization can negotiate on their own. This market knowledge is a huge factor in reducing capital and operational costs.
  • A balanced deployment of equipment with the right devices in the right locations to increase user productivity.

2. Reduced vendor relationship management and procurement costs

  • Managing procurement calendars with multiple suppliers takes time and focus; vendor consolidation simplifies this process.
  • Reduces accounts payable processes dramatically; often from having to deal with 100’s of monthly invoices to 1 detailed quarterly invoice.
  • One simple web-based interface for the IT Helpdesk and/or Users to interact with, reduces training time and confusion when technical support is required.

3. Reduced risk and increased user satisfaction

  • One print partner / vendor / sales relationship means only one group of technical resources entering your premises to give control and standardized building access, and adhere to your non-disclosure policy.
  • One standardized process that eliminates finger pointing, resulting in the simplification of support processes for IT and users.

Through the assessment of print environments and the implementation Managed Print Services, SmartPrint has helped numerous mid-market clients reduce their print vendors from 5 or more down to 1, on average. In working with large enterprise type organizations, vendor reductions are generally more along the lines of transitioning from 30 print vendors down to 1.

Read this Case Study to see how this organization benefited from print vendor consolidation.

Many of these organizations initially had no idea that their vendor relationships were so out of control and that implementing print vendor consolidation would be so beneficial. The value of consolidating multiple print vendors down to one vendor, although hard to measure in soft cost savings, has been seen by C-suite executives as extremely valuable from a bottom line perspective. And from an environmental standpoint, the reduced administration and use of paper when working with one strategic print partner supports the reduction in an organization’s carbon footprint.

Gain some additional insight into your print environment and request a no obligation print assessment.

Learn more or contact one of our print vendor consolidation specialists to see how imaging and print vendor consolidation can benefit your organization.

True Managed Print Services Results in Significant Capex and Opex Savings

Managed Print Services through a Vendor of Record program (VOR) and tied to a manufacturer of hardware. Is that really MPS?

managed print services capex opex savingsWe consistently see organizations in multiple verticals that are running procurement for office print devices in a status quo mode. Many organizations in the professional services, manufacturing and distribution verticals are just not engaging in true Managed Print Services (MPS). We also see healthcare companies, hospitals and other public organizations working with vendor of record programs (VOR’s) that are simply not meeting the objectives that the buying committee expected.

Typically we see that the Managed Print plan goes in one of two directions.

  1. By working with a device manufacturer that claims to provide MPS, a one to one hardware refresh is performed and ends up increasing capital costs dramatically, while only moderately reducing operation expenses. In most cases, a hardware refresh wasn’t even required.
  2. A hardware refresh which involves the consolidation and dramatic reduction of the number of devices is performed. This approach can save capital dollars and can also reduce operating expenses, but the operation cost savings is often temporary. Why is this temporary? Well, here’s the challenge with this approach, consolidation can work in some environments, but we often see that by decreasing the number of devices across all user groups, some user groups end up having to buy more print devices, so that they can work more efficiently. Unfortunately, the devices that individual user groups purchase on their own have high operating expenses and often increase overall costs dramatically.

In both cases, what is missing is the analysis of all of the organization’s departments with a specific focus on how each user group works and what workflow requirements they have. The aim of this analysis is to get the device placement correct i.e. implement a balanced deployment of equipment and integrated solutions that will increase the user’s efficiency. By using this approach a managed print services consultant can help organizations save capital and operating expenses related to the enterprise print environment, while ensuring that all user groups have the tools they need to be successful at their jobs. In the end, user groups are happy and are able to work more efficiently.

Two other very crucial areas that are consistently overlooked by the two approaches mentions above:

  1. A hardware refresh is performed without taking device security management into account and without a digital/physical document security plan.
  2. A print device management plan is implemented without the tools to manage devices remotely through a console where driver and firmware upgrades, as well as automated securityimagescan be implemented across the fleet of equipment.

Is there an opportunity to optimize your print environment, in order to significantly decrease Capex and Opex, and increase efficiencies within your organization?

Contact us or request a no obligation print environment assessment, which will enable you to compare the costs and benefits of a potential managed print solution against the state of your current print environment. We will develop a custom project plan for your organization to ensure that significant savings, and user efficiency and satisfaction are realized through a true MPS implementation.

Additional Resources

SmartPrint named HP’s Print Partner of the Year for 2016

managed print services smartprint named hp 2016 canadian print partnerToronto, Ontario, Canada October 31, 2016 – HP Inc. awards SmartPrint Inc. “Print Partner of the Year for 2016”, in Canada at this year’s Global Partner Conference.

Mary Anne Yule, Managing Director, HP Inc. Canada shared that “as a partner-led company focused on growing and winning with the channel, we are excited to congratulate SmartPrint as the Canadian Print Partner of the Year. SmartPrint’s commitment to offering innovative print services as well as advocating strongly for print security solutions truly highlights the great work we can do together with our channel partners. We are proud to work with them to deliver great experiences for our mutual customers.”

Tim Lomax, President of SmartPrint said, “it feels great to have our team’s hard work and success acknowledged by HP Canada for a second time this year. We are delighted that our HP partnership has enabled the SmartPrint team to provide significant value for our clients by helping them make sense of their complex printing environments by implementing our leading managed print services program with hardware and software solutions that increase efficiency, improve security, and save them money.”

About SmartPrint Inc.:

SmartPrint, Canada’s leading independent Managed Print Services (MPS) provider helps organizations make sense of complex print environments. SmartPrint’s team of managed print services (MPS) experts leverage the markets best tools and systems, and as Canada’s leading MPS independent, offer best in breed office printing equipment and software to help simplify office printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced print costs by 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. As Canada’s leading independent MPS provider, SmartPrint’s solutions are not about printers, they’re about people.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

For Press or Analyst inquiries please contact:
Rob Farrell
rob.farrell[@]smartprint.com
905.475.6177 x234

Are Your Digital Documents Secure?

secure document storage digital document securityPaper-based document storage either in on-site file cabinets and bankers boxes or off-site storage should really be a thing of the past. Paper document storage can be a challenge for users to find and access the documents they need. Additionally, with the increasing move to employees who are working remotely and can do business with a laptop and a cell phone, paper document storage makes productivity impossible. In addition, there is risk associated with maintaining only paper copies of essential documents – both damage and security risks. Transitioning to digital documents is a good option to combat these challenges.

When an organization is looking to reduce the use and storage of paper (go paperless), it is important to work closely with managed print services experts to ensure that the printing and imaging environment is set up to support efficient workflow processes for both paper to digital and complete digital workflows. Without an efficient process for your users, the efforts to reduce paper and implement secure online storage may be a significant challenge. As with any other business process, if it’s not simple for the users, the business process will fail.

There are many simple effective software products that make the transition to digital documents very simple and effective for the users. It is also crucial to remember that document security is an especially important consideration when going digital, so the software products need to be correctly integrated with a secure printing document control system and secure online storage system. With these integrations and custom workflows down to the user level, a digital document storage plan will be successfully implemented and is more likely to achieve user adoption.

Digital Documents Storage Challenges

Before implementing a digital storage solution for general office documents and records management, there are some potential challenges to consider:

  1. Un-findable files – Without a simple, standardized process and naming conventions for moving documents into your secure online storage system, digital documents can be scanned or dragged and dropped to a repository and lost forever.
  2. Non-text-searchable documents – If there is no automated/simple process to convert paper and digital files to text-searchable PDFs with reliable compression, future search and usability of the digital documents may not be feasible.
  3. Complex workflow/process – If the workflow process to get digital documents into the secure online document repository isn’t simple, the users will not adopt.
  4. Digital files at risk – Without integrating a secure printing system and locking down the printing and imaging devices for security, your firm’s digital documents may be at risk.

Secure Printing with the Help of a Managed Print Services (MPS) Partner

With all of the challenges associated with digital documents storage and printing, how does an organization overcome these hurdles for a successful implementation? It starts with MPS experts who really understand all of the ramifications and understand your business needs. So, what should a managed print services partner help with?

  1. Have an audit of the office print device infrastructure completed with a proven software application to gain a clear understanding of your organization’s risks.
  2. Implement an automated print device security software to close the gaps on risks of potential security breaches and ensure a secure print environment.
  3. Implement a document control system to lock down all functions of printing and imaging devices (print releasing, scanning, faxing, copying) to require and enable quick and simple user authentication. This will increase security and provides a user audit trail.
  4. Ensure that the workflow for the user has active directory integration to enable serving up custom workflows by user. The custom workflows can be created for hard copy to digital conversion and routing to storage and/or digital workflow and routing to storage from the desktop.

To ensure success in moving to a paperless environment, getting rid of the file cabinets that take up so much space, and move to secure online storage, contact an MPS expert to learn more.