Ransomware Hits Law Firm – How It Could Have Been Protected​​

finger pressing enter key and displaying ransomwareWe’ve been blogging a lot about print infrastructure security recently and want to share SmartPrint’s comments on the Toronto law firm that was hacked as it’s a good example of a situation where if they were equipped with the right equipment and configurations, they could have avoided the ransomware breach completely.

Our systems engineering team work with clients from legal, financial, healthcare, manufacturing companies and other types of organizations to help them lock down the office print infrastructure. It’s a very important practice given that according to IDC, 40% of Canadian companies had security breaches in 2016, and 54% of those hacks were completed with the print infrastructure as the entry point. Scary isn’t it!

Here’s an example of how this law firm could have protected itself:

  • With best in breed office print equipment, a malware attack could have been stopped immediately. Once the print job with malware went to the print queue, or printer, the device would have immediately re-booted, and staved off the attack.
  • If the client was running the latest print security software that SmartPrint recommends and implements, the software would have notified IT of the attempted breach so that the attempt wouldn’t go unrecorded.
  • The firm would have been able to automate the processes around print infrastructure security and report on status at any time. They would have also been able to warn and train the user group regarding the attempt to improve user knowledge of future malware schemes.

What shocks us every time we complete a print infrastructure security assessment for a client is that  the organization thinks they are in good shape; however, the assessment comes back with significant security issues/holes. If you think you don’t have budget to invest in your environment, guess what? When we complete a free assessment and recommend updates, potential upgrades and implement simple software to monitor the environment, we always decrease the total cost of ownership for the organization. It’s really a win/win! A locked down print infrastructure at a lower cost; not to mention a more productive environment for users.

If you are interested in making sure you are secure, contact us.

Photizo Group Selects SmartPrint as Leader in Managed Print Services

2016 Leaders Index badgeLexington, KY (February 14, 2017)—Photizo Group has recognized SmartPrint Inc as a leader in managed print services (MPS). SmartPrint Inc was one of 11 independent channel partners that Photizo Group selected to participate in the 2016 Leaders Index for MPS Channel Partners, based on demonstrated leadership in MPS.

The Leaders Index for MPS Channel Partners is a collection of hand-selected, independent MPS partners from around the world that are regarded as the gold standard in managed print and document services. Photizo Group classifies this index of elite providers from across North America, Europe, Africa, and Australia as a lens to view the current landscape of MPS.

Tim Lomax, President of SmartPrint Inc shared his reaction, “it’s a great achievement to be recognized as one of the Top 10 MPS Providers within the 2016 Worldwide Leaders Index, based on our significant revenue growth, operational excellence and service performance that drives an outstanding experience for our clients.  This recognition not only validates our continued MPS market leadership, but inspires us to continue reinventing to outperform in a rapidly evolving industry.”

Ed Crowley, CEO of Photizo Group said:

“As the managed services landscape reaches maturity in many markets, we continue to see a demonstrated need for measurable best practices and benchmarks built on real-world results by recognized leaders in managed print and document services.”

Crowley continued:

“These MPS leaders not only demonstrate leadership in MPS, but a genuine interest in the pursuit of best practices that benefit the industry and the customers it serves.”

About the Leaders Index for MPS Channel Partners

The Leaders Index for MPS Channel Partners explores many aspects of the partners, including the following:

  • partner profile;
  • financial and performance metrics;
  • customer profile;
  • team structure;
  • sales and marketing approach;
  • service, support, and operations metrics; and
  • key performance benefits.

Only partners that Photizo Group determines to be among the best in the world are invited to participate in the Leaders Index. These aggregate results serve as a tangible set of benchmarks other partners can compare their own performance against.

Chosen MPS partners receive no compensation for participation.

About SmartPrint:

SmartPrint, Canada’s most recognized independent MPS provider, helps organizations make sense of complex print environments. SmartPrint’s team of Managed Print Services (MPS) consultants leverage the markets best tools and systems offering best in breed office printing equipment and software to help simplify printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced costs of 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. SmartPrint’s solutions are not about printers and copiers, they’re about people.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

For Press or Analyst inquiries please contact:
Rob Farrell
rob.farrell[@]smartprint.com
905.475.6177 x234


About Photizo Group:

Photizo Group is a leading Marketing Intelligence and Strategic Consulting firm for the imaging industry. The firm has twice been on the Inc 5000 list of fastest growing privately held companies. It has received three (2011, 2012, and 2014) leadership awards from the Managed Print Services Association. Photizo launched the industry’s first Advanced Analytics Division in 2015 and is pioneering the use of Predictive Analytics to bring value to the IoT data generated by over 100 million digitally enabled imaging devices installed globally. The firm conducts research and consulting in over 40 countries globally, and has offices in North America and Japan.

For more information, please contact Mario Diaz at +1 602-571-6530 or mdiaz@photizogroup.com.

SmartPrint Makes CDN Top 100 Solution Providers List – Again!

2017 cdn top 100 solution providers[Toronto, ON, Canada] – [May 11, 2017] – SmartPrint ranked # 85  in the Computer Dealer News (CDN) Top 100 Solution Providers List this year, up one spot from last year. The 2017 CDN Top 100 Solution Providers List ranks IT solution provider applicants based on revenue earnings for 2016.

The organic growth that SmartPrint experienced was in large part due to the significant amount of net new clients that were brought on board this year, an increase in provisioned services to existing clients, as well as being named HP’s Print Partner of the Year.

SmartPrint will continue to grow and evolve along with their clients by helping them gain control of increasingly complex print environments.

About SmartPrint:

HP’s Print Partner of the Year, SmartPrint is Canada’s most recognized independent MPS provider, helping organizations make sense of complex print environments. SmartPrint’s team of Managed Print Services (MPS) consultants leverage the markets best tools and systems offering best in breed office printing equipment and software to help simplify printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced costs of 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. SmartPrint’s solutions are not about printers and copiers, they’re about people.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

 

Digital Transformation for the Mid-Market, One Step at a Time

document management system document controlDigital transformation can be thought of as embracing digital technologies to improve the efficiency of manual processes; many identify digital transformation in the office with going paperless, which typically includes Enterprise Content Management or Document Management Systems. Transformation should be the development of new and innovative ways of doing things, rather than simply supporting and improving traditional methods.

In a recent article by IT World Canada, they identified that 38% of Canadian executives in large enterprise companies are rolling out their digital transformation strategies, and 50% of them are in the planning and building stage, with 12% still trying to determine a plan. What is interesting is that it is very hard, as well as very expensive to transform a large enterprise. There is also typically a significant disconnect between the “C-level executive” and the front line employee.

Canadian mid-market companies are slower to move, with 31% of them taking steps toward digital transformation. However, what is extremely interesting is that the significantly large group of mid-market companies in Canada, are actually much more nimble, and with limited investment can more easily make strides towards significant efficiency gains through digital transformation. They can do this one step at a time without stalling or impacting departmental throughput. Another supporting factor is that mid-market companies have more readily adopted cloud technologies, so they are perhaps more ready for transformation than they realize.

Here’s an example of a simple workflow integration to a Document Management System and ERP or financial system.

AP Processing

document management system sample ap workflow

1. Capture AP Invoice – Inputs

a. AP Clerk scans paper invoice to input into AP workflow.
b. Fax technology monitors inbound fax over IP for invoices and automates input of invoice to AP workflow.
c. Email technology monitors inbound AP email for invoices and automates input of invoice to AP workflow.
d. AP Clerk drags and drops digital invoice files that may have come from other digital sources to input invoice to AP workflow.

2. Document processing and routing

Once the invoice is input into the AP workflow, the processing engine captures the document, converts it to a text searchable PDF, and captures the important data (i.e. company, invoice number, purchase order number etc.), then matches the important data with the financial system’s AP data and routes the document to the AP clerk’s workspace (Electronic Document Management System or Document Control System) and is ready for the operator review step.

3. Operator review and approval – this step can be an “exception only” step

AP clerk reviews to ensure that the document is correct and approves it for payment.

4. Deliver to Document Management System and link to client in Financial System

Approve payment in financial system and save and link document for records and audit.

This is a very simple workflow example that can be implemented easily with workflow software that is integrated into a financial system and an inexpensive cloud-based document management system to support digital storage. Your managed print services partner should be able to recommend the appropriate hardware and software, and manage a proof of concept through to full production and final implementation. We typically see that automating the AP process will cut processing time by 60% – 70% –  now that’s efficiency! Your organization may be ready for this.

Keep in mind that similar, very simple digital workflow processes can be implemented for HR, other finance functions, quality control in production areas, etc. Organizations may not be ready for a complete technology revamp quite yet  i.e. integrating all systems inside and outside of your firewalls. There are so many complexities – all of the organizations your organization deals with would have to support the same systems, standardized protocols and documents. A total technology revamp won’t happen overnight, it will take a considerable amount of time but for now, your digital transformation can effectively be supported one step at a time. It’s time to get rid of those filing cabinets and transition to inexpensive, integrated cloud-based document management systems.

Don’t invest in technology before you figure out the future state!

Before you select a partner to implement your document workflow or document management system, make sure that they have the ability to configure the system to support your business processes – not the other way around. We more often than not see companies invest in software that typically has way more capabilities than they will ever use. Keep in mind that lower cost, open architecture solutions are available.

Get in touch with one of our experts to determine the optimal way to configure your document management system or read this case study to see how this organization benefited from an optimized system.

SmartPrint Participates in Corporate 20-Minute Makeover Spring Cleanup

corporate 20-minute makeover[TORONTO, ON] – [April 27, 2017] At 2 pm on Friday April 21st, SmartPrint team members James Dunn, Steven Ryan, Carolyn Allum, Andrew Thompson, Darren Ranney, Trisha Kosak, Karey Ross, Mike Hishon, Jen Infuso, and Mike Rutledge participated in a Corporate 20-Minute Makeover, which was a cleanup run in conjunction with the Clean Toronto Together campaign aimed at creating environmental awareness and involved cleaning up a space in need such as a laneway, ravine, sidewalk, or parkette. The idea was to see how much cleaning could be done in 20 minutes.corporate 20-minute makeover

According to an email received by James Dunn, Demand Generation Manager, this year marked a record for the City of Toronto as more than 200 businesses registered before the April 11th deadline and was the biggest corporate cleanup day ever!

James Dunn at SmartPrint came up with the idea:

“I’ve had a strong desire to help give back to our community, and with other activities taking place around this time of year to be environmentally corporate-20-minute-makeoverconscious, it got me thinking about helping the environment more and to do something different as a team to take immediate action to clean our environment. I then came across the Corporate 20-Minute Makeover event, and suggested it to other team members who all felt as passionate as I did to pitch in and help clean our environment.”

Steven Ryan, Client Services Manager helped run the campaign by designing custom T-Shirts for the cleanup, and took photos of us in action. Janine Marais, Service corporate 20-minute makeoverDelivery Coordinator and Darren Ranney, Operations Manager helped organize the lunch to ensure we were full of energy before heading out.

Upon registering for the event, the City sent out garbage bags, recycling bags, nitrile gloves, and provided safety and recycling information, as well as posters to help promote the cleanup.

Careful consideration was given as to the best place to do the clean up and Leaside Spur Trail in Toronto was corporate 20-minute makeoverthe chosen area based on the considerable amount of garbage present there.

Dunn continued:

“It was awful, there were baseballs, plastic bottles, empty cigarette packets, glass bottles, coffee cups, plastic bags, pop cans and many other pieces of garbage in urgent need of cleaning up. It’s such a shame that such a beautiful trail could be marred by these eyesores.”

At the end of the 20 minutes, 9 bags of garbage, and 2 recycling bags were collected. Everyone was amazed at what was accomplished in such a short amount of time. The bags were then disposed of carefully in Bond Park bins.

Overall, everyone felt it was great to have been able to give back to our community and we look forward to participating in Corporate 20-Minute Makeover again and contributing to other social responsibility causes in the future.

SmartPrint Inc. Completes Acquisition of DynaCharge Laser Inc.

managed print services smartprint dynacharge laser[Toronto, ON, Canada] – [March 23, 2017] – SmartPrint Inc., Canada’s award winning, independent Managed Print Services firm, announced today that it has acquired DynaCharge Laser Inc. in Montreal, Quebec.

“We are thrilled to welcome DynaCharge’s clients into the SmartPrint family. We’re excited to help take their organizations to the next level of efficiency through improved document workflows and more cost effective and highly secure office printing environments.” said Tim Lomax, President, SmartPrint Inc. “Since 1989, DynaCharge has been providing custom-tailored, high touch service to their clients across Canada. We’ve had a close working relationship with owners Doug and Wayne McGurk for over 20 years, and share their passion for delivering an outstanding client experience. DynaCharge will continue to operate as a wholly owned subsidiary of SmartPrint, led by Wayne and his existing staff. We wish Doug a long, well-deserved retirement.”

“This is a game changer for our Quebec based clients, who will now be able to leverage SmartPrint’s deep expertise in Managed Print Services, their Tier 1 equipment portfolio partners, and suite of best in breed software solutions.” said Wayne McGurk, President, DynaCharge Laser.

The strategic acquisition of DynaCharge extends SmartPrint’s existing footprint in Quebec and affirms SmartPrint as the leading independent Managed Print Services experts in Canada.

“Our vision is to help clients rethink how paper and digital content flows through their organizations by engaging our consultants to analyze their environments and provide solutions that will reduce waste and deliver a competitive advantage,” said Rob Farrell, VP Sales and Marketing, SmartPrint Inc.

“Both companies have been dedicated to ingenuity, superb customer service and integrity while SmartPrint’s focus, expertise and proven processes provide Canadian clients with the opportunity to keep pace in today’s digital, mobile world.” said Chris Kirby, VP Content Integration, SmartPrint Inc.

About SmartPrint:

HP’s Print Partner of the Year, SmartPrint is Canada’s most recognized independent MPS provider, helping organizations make sense of complex print environments. SmartPrint’s team of Managed Print Services (MPS) consultants leverage the markets best tools and systems offering best in breed office printing equipment and software to help simplify printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced costs of 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. SmartPrint’s solutions are not about printers and copiers, they’re about people.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

Find out how Managed Print Services can benefit your business or contact us to speak with one of our MPS experts.

For Press or Analyst inquiries please contact:

Rob Farrell
rob.farrell[@]smartprint.com
905.475.6177 x234

What is the State of Your Organization’s Print Infrastructure Security?

document management system state of print infrastructure security hp mfpYour organization invests a great deal of time, effort and resources into the development of intellectual assets, so it’s important to protect your organization’s intellectual property from being compromised or stolen. Open printer ports, printer web servers and FTP protocols are becoming a popular entry point for hackers, and unfortunately Print Infrastructure Security is an area that can often be overlooked, thus exposing organizations to potential security breaches. In order to determine whether or not this is the case, you should start by conducting a Print Infrastructure Security Assessment to pinpoint potential vulnerabilities. We then recommend that you implement software and business processes that will lock down the physical and digital print environment, automate print security and enable reporting and auditing capabilities.

Assess Your Network Printer Security

A comprehensive Network Printer Security Assessment should analyze the device set-up and configurations of all of the print devices on the network, as well as how they are utilized for all of their functions. The following is a list of items to examine during your security assessment:

Unauthorized Access

Unauthorized access is the use of a computer or network without permission. A cracker, or hacker, is someone who tries to access a computer or network illegally. Some hackers break into a computer or network for the challenge. However, others do this to utilize or steal intellectual property and resources, or corrupt data. Assess the access points – physical and digital – and protocols on your printer network and on all of your networked print devices, and identify which access points and protocols can be used as inroads for potential security threats.

Unclaimed Print Jobs

Determine what happens to unclaimed physical print jobs. When confidential documents get printed and left on work group print devices, what happens to these documents?

Device Settings and Ports

Assess networked print device ports and protocols and identify which ones aren’t being used.

Scan Process

Determine which users are scanning documents and where these documents are being sent once they have been scanned on devices within the corporate network.

Vulnerabilities List

Document all of the security vulnerabilities you discovered and develop a security plan to address each vulnerability.

The following HP video is an excellent depiction of some potential print security breach scenarios:

Click here to see if you qualify for a free Print Infrastructure Security Assessment.

How to Improve the Security of Your Network Printer Environment

Device Security Policy

If your Device Security Policy is not comprehensive enough or you don’t have one that is formally documented, your organization may be vulnerable to security threats without even realizing it, so it’s imperative to have a formally documented Device Security Policy and ensure that it gets properly implemented. Make sure that your policy specifies and limits access to information AND network assets. This policy is the foundation for creating a secure network printing environment.

Document Management

Document management, often referred to as a Document Management System (DMS), is the use of a computer system and software to store, manage and track electronic documents and electronic images of paper-based information captured through the use of a document scanner, multi-function device or networked copier.

Let’s take a look at traditional paper-based filing. Rows of large document folders are put into these filing cabinets in the hopes of being stored correctly. Paper doesn’t keep a record of who has viewed it, copied it or scanned it, and it can be destroyed or damaged accidentally by things like a water pipe bursting, fire or the accidental spillage of coffee.

Think of a Document Management System as a large electronic filing cabinet with folders that are stored in an unlimited number of drawers (based on hard drive space of course). Digital content is secured by user access rights. When documents are checked out, changed audit logs can track who has looked at the document, changed the document with version references and can even prevent unauthorized users from viewing and/or printing the document. The Document Management System’s IT backup processes ensure that documents don’t get damaged or destroyed accidentally, unlike those stored in paper-based filing systems.

Print Workflows and Process Automation

For many organizations it’s difficult to monitor and manage each and every user’s print jobs. Many times print jobs are forgotten or sent to the wrong printer and documents end up sitting on the printer, never to be retrieved by the user. This is especially troublesome when confidential documents are left for everyone (even unauthorized users) to see.

To prevent this from happening you should establish print workflows and automate print processes. A print workflow is the definition, execution and automation of business processes where tasks, information or documents are passed from one participant to another according to a set of procedural rules.

FollowMe Printing allows users to print to a shared print queue, and roam and release their print job from any enabled output device. This ensures that printing remains confidential to a specific user and reduces printed waste from documents left uncollected at the printer. If a printer is out of service, users can release their print jobs from the next available printer, without disrupting productivity.

Authenticating at multi-function output devices enables custom scan capture workflows to be presented at the panel. This process ensures secure access to retrieve printed content while using the devices as on-ramps to key line of business applications storing captured content.

Tracking and reporting tools create transparency for all print costs, helping finance managers allocate or recover costs from individual departments or clients. Organizations can also use tracking data to help them comply with industry regulations such as Gramm-Leach-Bliley Act (GLBA), Payment Card Industry Data Security Standard (PCI DSS) and Sarbanes-Oxley (SOX).

Automated Print Device Security Software

Strengthen information security and significantly reduce administrative overhead by utilizing automated print device security software that automatically deploys and updates print device identity certificates. HP Security Manager performs these automatic deployment and updates, and offers a simple, intuitive process for securing your print fleet. It efficiently deploys and monitors devices by applying a single security policy across the fleet, and secures new HP devices as soon as they are added to your network with HP Instant-on Security. Actively maintain and verify compliance with your defined security policies using HP Security Manager’s automated monitoring and risk-based reporting.

If you would like additional information on how to improve the state of your organization’s print infrastructure security, please get in touch with one of our MPS Experts or request a free Print Infrastructure Security Assessment.

The 3 BIG Benefits of Print Vendor Consolidation

Is your print fleet out of control? Are your print vendor management and procurement processes becoming too complex and time consuming?

If you answered yes to one or both of these questions then it’s time to consider working with a Managed Print Services (MPS) expert.

print partner print vendor consolidation benefits We consistently see organizations with office print environments that are a mess. There’s little to no standardization or cost control over their print fleet, often due to the fact that they have been buying print equipment and services from a number of different companies.

For example: The office services team is leasing copiers from a copier manufacturer, and is working with a “copier rep” who is constantly selling the latest and greatest equipment and services that have all the bells and whistles that will of course save them money! The IT team is buying print devices from a large reseller, and the purchasing team is dealing with big box office supply companies to support the print environment for toner, service calls and whatever else they need.

In many cases, one department has no clear idea what the other department is doing. What complicates things even further is that organizations don’t employ experts that can make strategic decisions on print services and equipment purchases. With the right type of print partner, organizations can save thousands of dollars a month, simplify vendor management and procurement processes and increase user satisfaction.

Consolidating office printing and imaging suppliers is a proven strategy that increases buying power, which in turn leads to reduced costs. Furthermore, vendor consolidation leads to the simplification and minimization of vendor interactions in the areas of procurement process and risk reduction.

By moving to one independent Managed Print Services partner that will manage 100% of an organization’s printing and imaging needs, the following benefits can be realized:

1. Hard cost savings for equipment, software, supplies and services

  • A leading print partner is able to leverage their market knowledge with the right manufacturers to provide standardized pricing that is far better than the organization can negotiate on their own. This market knowledge is a huge factor in reducing capital and operational costs.
  • A balanced deployment of equipment with the right devices in the right locations to increase user productivity.

2. Reduced vendor relationship management and procurement costs

  • Managing procurement calendars with multiple suppliers takes time and focus; vendor consolidation simplifies this process.
  • Reduces accounts payable processes dramatically; often from having to deal with 100’s of monthly invoices to 1 detailed quarterly invoice .
  • One simple web-based interface for the IT Helpdesk and/or Users to interact with, reduces training time and confusion when technical support is required.

3. Reduced risk and increased user satisfaction

  • One print partner / vendor / sales relationship means only one group of technical resources entering your premises to give control and standardized building access, and adhere to your non-disclosure policy.
  • One standardized process that eliminates finger pointing, resulting in the simplification of support processes for IT and users.

Through the assessment of print environments and the implementation Managed Print Services, SmartPrint has helped numerous mid-market clients reduce their print vendors from 5 or more down to 1, on average. In working with large enterprise type organizations, vendor reductions are generally more along the lines of transitioning from 30 print vendors down to 1.

Read this Case Study to see how this organization benefited from print vendor consolidation.

Many of these organizations initially had no idea that their vendor relationships were so out of control and that implementing print vendor consolidation would be so beneficial. The value of consolidating multiple print vendors down to one vendor, although hard to measure in soft cost savings, has been seen by C-suite executives as extremely valuable from a bottom line perspective. And from an environmental standpoint, the reduced administration and use of paper when working with one strategic print partner supports the reduction in an organization’s carbon footprint.

Gain some additional insight into your print environment and request a no obligation print assessment.

Learn more or contact one of our print vendor consolidation specialists to see how imaging and print vendor consolidation can benefit your organization.

True Managed Print Services Results in Significant Capex and Opex Savings

Managed Print Services through a Vendor of Record program (VOR) and tied to a manufacturer of hardware. Is that really MPS?

managed print services capex opex savingsWe consistently see organizations in multiple verticals that are running procurement for office print devices in a status quo mode. Many organizations in the professional services, manufacturing and distribution verticals are just not engaging in true Managed Print Services (MPS). We also see healthcare companies, hospitals and other public organizations working with vendor of record programs (VOR’s) that are simply not meeting the objectives that the buying committee expected.

Typically we see that the Managed Print plan goes in one of two directions.

  1. By working with a device manufacturer that claims to provide MPS, a one to one hardware refresh is performed and ends up increasing capital costs dramatically, while only moderately reducing operation expenses. In most cases, a hardware refresh wasn’t even required.
  2. A hardware refresh which involves the consolidation and dramatic reduction of the number of devices is performed. This approach can save capital dollars and can also reduce operating expenses, but the operation cost savings is often temporary. Why is this temporary? Well, here’s the challenge with this approach, consolidation can work in some environments, but we often see that by decreasing the number of devices across all user groups, some user groups end up having to buy more print devices, so that they can work more efficiently. Unfortunately, the devices that individual user groups purchase on their own have high operating expenses and often increase overall costs dramatically.

In both cases, what is missing is the analysis of all of the organization’s departments with a specific focus on how each user group works and what workflow requirements they have. The aim of this analysis is to get the device placement correct i.e. implement a balanced deployment of equipment and integrated solutions that will increase the user’s efficiency. By using this approach a managed print services consultant can help organizations save capital and operating expenses related to the enterprise print environment, while ensuring that all user groups have the tools they need to be successful at their jobs. In the end, user groups are happy and are able to work more efficiently.

Two other very crucial areas that are consistently overlooked by the two approaches mentions above:

  1. A hardware refresh is performed without taking device security management into account and without a digital/physical document security plan.
  2. A print device management plan is implemented without the tools to manage devices remotely through a console where driver and firmware upgrades, as well as automated security images can be implemented across the fleet of equipment.

Is there an opportunity to optimize your print environment, in order to significantly decrease Capex and Opex, and increase efficiencies within your organization?

Contact us or request a no obligation print environment assessment, which will enable you to compare the costs and benefits of a potential managed print solution against the state of your current print environment. We will develop a custom project plan for your organization to ensure that significant savings, and user efficiency and satisfaction are realized through a true MPS implementation.

Additional Resources

SmartPrint named HP’s Print Partner of the Year for 2016

managed print services smartprint named hp 2016 canadian print partnerToronto, Ontario, Canada October 31, 2016 – HP Inc. awards SmartPrint Inc. “Print Partner of the Year for 2016”, in Canada at this year’s Global Partner Conference.

Mary Anne Yule, Managing Director, HP Inc. Canada shared that “as a partner-led company focused on growing and winning with the channel, we are excited to congratulate SmartPrint as the Canadian Print Partner of the Year. SmartPrint’s commitment to offering innovative print services as well as advocating strongly for print security solutions truly highlights the great work we can do together with our channel partners. We are proud to work with them to deliver great experiences for our mutual customers.”

Tim Lomax, President of SmartPrint said, “it feels great to have our team’s hard work and success acknowledged by HP Canada for a second time this year. We are delighted that our HP partnership has enabled the SmartPrint team to provide significant value for our clients by helping them make sense of their complex printing environments by implementing our leading managed print services program with hardware and software solutions that increase efficiency, improve security, and save them money.”

About SmartPrint Inc.:

SmartPrint, Canada’s leading independent Managed Print Services (MPS) provider helps organizations make sense of complex print environments. SmartPrint’s team of managed print services (MPS) experts leverage the markets best tools and systems, and as Canada’s leading MPS independent, offer best in breed office printing equipment and software to help simplify office printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced print costs by 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. As Canada’s leading independent MPS provider, SmartPrint’s solutions are not about printers, they’re about people.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

For Press or Analyst inquiries please contact:
Rob Farrell
rob.farrell[@]smartprint.com
905.475.6177 x234