Printer devices are an indispensable piece of office equipment, yet printer related-problems are a constant source of frustration for users and I.T. help desks. Printer downtime results in lost productivity and end-user dissatisfaction – especially in businesses that rely heavily on print and require the ability to print on demand. When your printer isn’t working, you need it back in operation as quickly as possible.
At SmartPrint, we have the people, experience and support structure to quickly return your print environment to peak performance. Our MPS support team is the best and here’s why:
Authorized Technicians and MPS Partnerships
SmartPrint technicians are certified to support both in and out of warranty printers for brands like HP, Canon, Lexmark, Xerox, Dell and Kyocera. We have partnerships with some of the leading office printing solutions – HP, Canon, Samsung, Ringdale, Nuance, Fujitsu – all in an effort to ensure we provide best-in-class service and support to our customers.
Our team is trained by, and have full access to, these partners’ resources, ensuring that our customers receive the highest level of service for their printer needs. Most printer fleets are comprised of multiple makes and models, which often require support from multiple service vendors. SmartPrint’s industry-leading authorizations provide support by placing a single call; we let you get back to business, faster.
SmartPrint has been supporting office print devices since 1991. If our clients have a problem, we’ve seen it before. Our only focus is managed print services and solutions to increase user efficiency.
SmartPrint is the leading independent partner and integrator to make our clients print environments work. SmartPrint has a team of experts that work closely with business executives, information technology management and users to deliver value in solving complex problems in the area of office printing and imaging. SmartPrint has developed Vertical Directors that lead expert teams in Professional Services (legal, financial, accounting, insurance), Healthcare and Manufacturing/Distribution. We bring vertical best practices and solutions that can enable a competitive advantage for your organization.
Online Dispatch and Tracking
SmartPrint offers real-time access to place and track service calls online. Receive up-to-date information on when a call is received, dispatched and completed. All of our technicians are equipped with handheld devices and laptops so service calls are dispatched instantly with all the useful information at their fingertips. All of our service vehicles are GPS equipped, allowing our resource coordinator to maximize service coverage, prioritizing service requests to get your print environment up and running faster.
Fully Stocked Service Vehicles
Our SmartPrint vehicles are fully stocked with service parts for a wide array of print devices and brands. Technicians arrive with the parts they need to get your device up and running on the first visit.
Guaranteed Response Time
SmartPrint provides the print service call response time guarantees including next business day, 4 hour on-site or even 2 hour rush service, depending on the level of service you require.
Many of SmartPrint’s clients need a single point of contact to service their branch offices across the Canada. Our team of certified service technicians provides coverage across Canada. A single call to SmartPrint and we’ll handle the rest.
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