Category: MPS News and Events

SmartPrint is excited to share that they made it to the prestigious Channel Daily News (CDN) Top 100 Solution Providers list, again.

Like the previous two years, the event was held again virtually and saw the release of the annual CDN Top 100 Solution Providers ranking, a listing of channel organizations that collectively generated more than $10 billion in revenue during 2021. The ranking is based on 2021 Canadian revenue figures provided by channel organizations between January and March 2022 in which ITWC makes every attempt to verify the numbers provided are accurate, and a $4 million minimum revenue was required to make the 2022 ranking.

There was considerable movement in the ranking prompted by the move to remote work, a push to cloud solutions in support of digital transformation, and a series of mergers and acquisitions.

 “2021 was a challenging year. The whole SmartPrint team was busy creatively supporting our clients through supply chain issues that continue today. A lot of effort and focus in delivering great services were required to keep our clients up and running through the pandemic. Many of our clients in healthcare, manufacturing and distribution play critical roles in keeping Canada running in their respective areas, and our dynamic team of individuals stepped up to the challenge of ensuring that their print environments did not miss a beat. It’s wonderful that our business had another successful and profitable year. And great to see that our clients have made it through the worst of the pandemic with a renewed focus on hybrid work plans and safely bringing their teams back to the office” said Rob Farrell, Vice President at SmartPrint.

“I am so proud of the entire SmartPrint team in navigating the challenges that the Covid pandemic has brought upon our business over the past 2 years.  Together with our clients and vendors,  we’ve managed through 6 Covid waves, government mandated lockdowns, work from home, hybrid,  significant supply change challenges and rising costs.  Throughout it all, we’ve been guided by our core value of Building Partners for Life to find creative solutions, be nimble and accelerate communication with all stakeholders for successful outcomes.  As the world begins to open up again, we’re looking forward to seeing clients live again and continuing our incredible journey” said Tim Lomax, President at SmartPrint.

“The release of the Top 100 Solution Provider ranking acknowledges the companies that are thriving financially, but we also wanted to shine a spotlight on innovation and new approaches. The Channel Innovation Awards are important recognition for companies, regardless of size, who develop breakthrough solutions, seek niche opportunities, and break new ground in serving partners and customers. Both are important recognition to support the channel” said Fawn Annan, CEO, ITWC.

About SmartPrint:

SmartPrint is the leading Managed Print Services (MPS) firm in Canada working with large corporate clients with 100+ employees to enable them to outsource the management of their office printing and imaging devices. The goal of our managed print services program is to drive down cost, maximize efficiency and secure the print infrastructure within our clients’ organizations. Our vertically focused expertise provides custom-tailored solutions to each of our client’s unique challenges.

SmartPrint helps clients gain control of their complex print environments by assessing, managing and optimizing print with a managed print service program that includes design, implementation, remote monitoring, onsite support, reporting, and device management. We use state of the art remote monitoring tools, systems and an advanced services/technical team to provide clients with industry leading uptime for their clients print environments. SmartPrint helps our clients implement simple, integrated software solutions that improve document workflow, security and overall user efficiency.

To find out more about SmartPrint, please explore our website: www.smartprint.com 

For Press or Analyst inquiries please contact: 

Rob Farrell 

rob.farrell[@]smartprint.com 

905.475.6177 x234

NPS (Net Promoter Score) is the world standard for measuring customer satisfaction levels. NPS is a simple loyalty metric that holds companies and their employees accountable for how they treat and support customers. SmartPrint uses the feedback to continually improve our customer-centric focus and overall business performance.

When I reflect on 2021 and what it takes to continually operate as a world class services company through the challenging times of a global pandemic, here are the 4 points that really stand out for me.

• Our people – a dedicated, stable team
  • A deep bench of experts that continually deliver results for our clients. It takes dedication, knowledge and focus, from the front lines of our field technical team to customer service, sales and our back office.
• Our systems and process
  • I can’t say enough about how our seamlessly integrated systems enable efficiency and operational excellence, which translate to improved uptime, data accuracy and enables predictive and proactive support for our clients.
• Our creativity
  • Our account management and operations team treat each client as unique and focus on making it easier to do business with us, which saves time and money.
• Our clients – Partnership
  • Our clients refer to SmartPrint as an extension of their team. We work together to solve business problems and we enable our clients to focus on their core.

So far 2022 has brought the technology industry significant challenges with the supply chain for hardware, supplies and replacement parts, and we have seen dramatic price increases across all manufacturers. I’m very grateful to have such a great organization with a team that will continue to be creative and do their best to support our clients through this challenging time!

Is your organization world class, or are you striving to be? Your employees deserve the best. If your business does value your employee’s time because you want to ensure that they are happy and highly productive, you should look to a truly world class MPS and workflow automation partner.

Sometimes what looks like savings can turn into a hassle. If you are running aftermarket supplies in your print devices, reach out to see how we can help to convert you to OEM. We typically find that we can help our clients make the change to OEM without impacting the total cost of ownership and the monthly operational cost to run the print environment. If you are currently running OEM supplies and are thinking about trying aftermarket supplies to try and save some money, there may be a better way to save! Reach out to talk to one of our MPS experts.

HP OEM supplies provide the confidence you can rely on for everyday printing. HP is committed to the environment by using recycled materials in new cartridges and offering a free recycling program from one of the 100 most sustainable companies in the world. Supplies also meet eco-label emission criteria to help maintain the air quality. Trust is also provided from the packaging to the chips to use supplies that protect your printer and your data. Lastly, peace of mind is provided in knowing that you are using HP OEM supplies.

As you may know, your office print devices are as vulnerable to cyber security threats as a desktop or laptop computer. All it takes is one opening for a hacker to exploit you and gain control of a compromised MFP. The hacker can quietly steal information, or they can penetrate deeper into your network.

On November 30th we were notified of security vulnerabilities within firmware associated with a number of HP Enterprise LaserJet and PageWide printers and MFPs. HP was able to immediately patch the potential vulnerability with a firmware update. SmartPrint advises that you take immediate action to protect your organization against any potential threats. 

Here are links to the two security bulletins released:  

CVE-2021-39238
https://support.hp.com/us-en/document/ish_5000124-5000148-16/hpsbpi03748

CVE-2021-39237
https://support.hp.com/us-en/document/ish_5000383-5000409-16/hpsbpi03749

The bulletins include a list of devices that are affected by each vulnerability, as well as a summary of what firmware version to use.

When SmartPrint is involved in hardware deployment with our clients we take steps to mitigate security risk by:

– Enabling EWS Password

– Disabling all protocols not in use

– Disabling USB port (printing)

– Recommending printers are deployed within VLANs

HP offers a free fleet management software that can help to streamline firmware updates with a one-to-many approach. It is called HP Web Jetadmin Software.

To download Web Jetadmin click on: https://h30670.www3.hp.com/portal/swdepot/displayProductInfo.do?productNumber=J6052AA&lc=EN_US

Many organizations’ standard security protocols include ensuring that print device firmware is kept at the most recent revision. SmartPrint can help if you need assistance, we offer 2 levels of firmware management services. 

1. Firmware Advisory Service
   • We can rapidly provide a list of your devices that are out of date and the recommended firmware level, by completing a network scan of your print equipment
   • We can also recommend software to help you manage firmware on your own 
2. Full Firmware Management Service
   • We can manage and maintain your fleet to the latest, tested firmware levels
   • Updates are scheduled and can be managed remotely
   • For highly secure environments on-site resources are also available

Firmware management services can be incorporated into a SmartPrint MPS program or can be completed as a separate service or one-time project. If this is something you would like to learn more about please contact us for a brief discussion.

Toronto Ontario, Canada, November 30, 2021 — SmartPrint Inc., the leading Managed Print Services firm in Canada, today announced a new partnership with Epson America as a certified Dealer and Service Provider for Epson’s complete line of Business Inkjet office solutions. As an Epson BusinessFirst^SM Platinum Partner, SmartPrint can now offer customers Epson solutions that are engineered to provide cost-effective, highly reliable printing with environmental benefits.

“The SmartPrint team is excited about our partnership with Epson, and bringing their new game-changing office printing technology to the Canadian market,” said Rob Farrell, vice president of Sales and Marketing, SmartPrint Inc. “With Epson’s PrecisionCore Heat-Free Technology, we can offer customers printing solutions that are affordable and deliver the environmental benefit of low energy consumption.”

“Epson has always been a ‘channel-first’ company and has built its Epson’s BusinessFirst Partner Program to provide our partners with award-winning products, services and support to ensure their customers are successful,” said Mark Mathews, vice president, North America Commercial Sales and Marketing, Epson America. “SmartPrint shares the same dedication to its customers, and we know together SmartPrint and Epson can future proof the workplace, providing PrecisionCore Heat-Free Technology™ solutions to unleash color printing in the office.”

With Epson Business Inkjet printers, SmartPrint can offer its customers the following technology benefits:

• A wide range of Epson Business Inkjet printers – from desktop to wide-format to enterprise models
• Epson PrecisionCore Heat-Free Technology offering low power consumption
• High-capacity ink supplies designed to be affordable, reliable and to reduce downtime
• Fast print speeds and high-quality output
• Wide range of connectivity options – mobile printing, Wi-Fi, PCL, Ethernet
• Versatile media handling capabilities including auto duplexing and auto media size detection
• Seamless integration with web-based enterprise applications such as Kofax Equitrac, Kofax eCopy, PaperCut, and others

About SmartPrint

SmartPrint is the leading Managed Print Services (MPS) firm in Canada working with large corporate clients with 100+ employees to enable them to outsource the management of their office printing and imaging devices. The goal of our managed print services program is to drive down cost, maximize efficiency and secure the print infrastructure within our clients’ organizations. Our vertically focused expertise provides custom tailored solutions to each of our client’s unique challenges.

During these challenging times resulting from the Covid pandemic, Canadian businesses are prioritizing the need for Digital Transformation.  SmartPrint’s years of experience enabling Intelligent Workflow Solutions provides our clients with complete workflow automation for Virtual Teams.  Business will never be the same again, so SmartPrint is changing the way we work.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

About Epson Business Inkjet

Epson’s portfolio of high-performance business inkjet printing solutions forge the future of office printing and set the new standard for minimal intervention, affordability and low energy consumption. Engineered with Epson’s innovative PrecisionCore Heat-Free Technology™, Epson’s groundbreaking business printing solutions – from Supertank, WorkForce^®, WorkForce Pro and WorkForce Pro HC for hybrid work-from-home and in-office small businesses to WorkForce Enterprise – deliver high performance with few moving parts to exceed market needs.

To learn more about Epson’s portfolio of business inkjet printing solutions, visit Epson.ca/BusinessInkjet. To learn more about Epson PrecisionCore Heat-Free Technology, visit Epson.ca/Heat-Free.

About Epson

Epson is a global technology leader dedicated to co-creating sustainability and enriching communities by leveraging its efficient, compact, and precision technologies and digital technologies to connect people, things, and information. The company is focused on solving societal issues through innovations in home and office printing, commercial and industrial printing, manufacturing, visual and lifestyle. Epson’s goal is to become carbon negative and eliminate use of exhaustible underground resources such as oil and metal by 2050.

Led by the Japan-based Seiko Epson Corporation, the worldwide Epson Group generates annual sales of more than US$10 billion.

Epson America, Inc., based in Los Alamitos, Calif., is Epson’s regional headquarters for the U.S., Canada, and Latin America. To learn more about Epson, please visit: www.Epson.ca. You may also connect with Epson Canada on Twitter (http://twitter.com/EpsonCanada), YouTube (http://www.youtube.com/EpsonCanada), and LinkedIn (https://ca.linkedin.com/company/Epson-Canada).

# # #

EPSON, PrecisionCore are registered trademarks, EPSON Exceed Your Vision is a registered logomark and PrecisionCore Heat-Free Technology is a trademark of Seiko Epson Corporation. BusinessFirst is a service mark of Epson America, Inc. All other product and brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all rights in these marks. Copyright 2021 Epson America, Inc.

SmartPrint is excited to announce that they have yet again made it to the prestigious Channel Daily News (CDN) Top 100 Solution Provider ranking.

This year, the event was held again virtually and saw the release of the annual CDN Top 100 Solution Providers ranking, a listing of channel organizations that collectively generated more than $10 billion in revenue during 2020. The ranking is based on 2020 Canadian revenue figures provided by channel organizations between January and March 2021 in which ITWC makes every attempt to verify the numbers provided are accurate.

There was considerable movement in the ranking prompted by the move to remote work, a push to cloud solutions in support of digital transformation, and a series of mergers and acquisitions.

“We are proud to be recognized again in the Top 100. The Covid-19 Pandemic made doing business challenging for a number of our clients and we were happy to help them through 2020 supporting the essential services organization in Healthcare, Professional Services, Manufacturing and Higher Education with unrivalled Managed Print Services. We developed some creative new offerings to support our clients’ Work From Home employees, and we pivoted our team to increase our focus to our Intelligent Workflow cloud solutions helping our clients to keep their business processes on track with digital transformation. 2020 was a challenging year but we feel really good about what we were able to accomplish in supporting our clients” said Rob Farrell, VP Sales & Marketing

Darren Ranney, Operations Manager said “It’s great to be included in the Top 100 again. Our consistent growth year over year speaks volumes to our commitment in delivering the unmatched proactive service our clients rely on to keep their businesses running.  We go beyond the standard internal tracking metrics by leveraging NPS (Net Promoter Score) to survey clients after each and every onsite call we perform.  Proudly, SmartPrint has gained World Class NPS status with an annual score of 95 in 2020 and consistent improvement over 10 years of direct feedback.  It’s easy to say you’re good, but it’s what your clients say that really matters”.

“The release of the Top 100 Solution Provider ranking acknowledges the companies that are thriving financially, but we also wanted to shine a spotlight on innovation and new approaches. The Channel Innovation Awards are important recognition for companies, regardless of size, who develop breakthrough solutions, seek niche opportunities, and break new ground in serving partners and customers. Both are important recognition to support the channel,” said Fawn Annan, CEO, ITWC.

About SmartPrint:

SmartPrint is the leading Managed Print Services (MPS) firm in Canada working with large corporate clients with 100+ employees to enable them to outsource the management of their office printing and imaging devices. The goal of our managed print services program is to drive down cost, maximize efficiency and secure the print infrastructure within our clients’ organizations. Our vertically focused expertise provides custom-tailored solutions to each of our client’s unique challenges.

SmartPrint helps clients gain control of their complex print environments by assessing, managing and optimizing print with a managed print service program that includes design, implementation, remote monitoring, onsite support, reporting, and device management. We use state of the art remote monitoring tools, systems and an advanced services/technical team to provide clients with industry leading uptime for their clients print environments. SmartPrint helps our clients implement simple, integrated software solutions that improve document workflow, security and overall user efficiency.

To find out more about SmartPrint, please explore our website: www.smartprint.com 

For Press or Analyst inquiries please contact: 

Rob Farrell 

rob.farrell[@]smartprint.com 

905.475.6177 x234

Partner Awards Program Recognizes Achievements in Growth and Innovation

Toronto, July 31, 2020 — Today, SmartPrint was named a 2019 “HP Inc. Partner of the Year” for its work in fiscal year 2019. The company’s annual Partner of the Year Awards honor top-performing partners for exemplary achievements in growth and innovation. SmartPrint was lauded in the sub-category of HP Canada Supplies Partner of the Year.

HP’s 2019 Canada partner award winners were selected based on a variety of criteria including strategic growth
and innovation, and were given in the categories of Personal Systems, Print Hardware and Supplies across distributors,
national solution providers and resellers.

“Channel partners are the lifeblood of our business, and it’s a pleasure to recognize the achievements of this year’s
partner award winners, each of whom have demonstrated exceptional growth through innovation and a true commitment to our mutual customers,” said John Cammalleri, vice president, Commercial Channel Sales, Canada, HP Inc. “We congratulate SmartPrint on this well-deserved recognition, and thank them for their continued partnership with HP.”

“When we work together, great things happen. This is evident in the success and accomplishments that SmartPrint has achieved in the last year,” said Mary Ann Yule, President and CEO, HP Canada. “Thank you for your continued collaboration, and congratulations!”

We’re delighted to be recognized as “Partner of the Year for 2019” by HP Canada for the 3^rd time.  “Pairing SmartPrint’s unique proactive fleet management with HP’s unparalleled print technology delivers a client experience unmatched in the Canadian marketplace,” said Tim Lomax, President, SmartPrint.

About SmartPrint:

SmartPrint is the leading Managed Print Services (MPS) firm in Canada working with large corporate clients with 100+ employees to enable them to outsource the management of their office printing and imaging devices. The goal of our managed print services program is to drive down cost, maximize efficiency and secure the print infrastructure within our clients’ organizations. Our vertically focused expertise provides custom tailored solutions to each of our client’s unique challenges.

During these challenging times resulting from the Covid pandemic, Canadian businesses are prioritizing the need for Digital Transformation.  SmartPrint’s years of experience enabling Intelligent Workflow Solutions provides our clients with complete workflow automation for Virtual Teams.  Business will never be the same again, so SmartPrint’s Changing the way we work.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

For Press or Analyst inquiries please contact:
Rob Farrell
rob.farrell[@]smartprint.com
905.475.6177 x234

On August 21st 2018 at the ILTA (Information Legal Technology Association) event, held in National Harbor, MD, Upland awarded SmartPrint as “Partner of the Year” because of our successful efforts in developing and implementing creative, custom projects that engage and challenge the Upland team while improving our client’s workflow. The SmartPrint Content Integration team, headed up by Chris Kirby, VP of Content Integration, works very closely with the Upland team to implement Upland Accuroute software for secure document capture and routing to solve business problems and simplify business processes for the users.

The SmartPrint MPS Consulting team has been challenging our clients to innovate and streamline their business processes with intelligent and completely integrated document workflow solutions that power digital transformation. The simple results of these projects improve user efficiency, content retention/availability and intellectual property security through automation. A consequence of these solutions is often reduction office printing, which also benefits the environment. The SmartPrint content workflow solutions team manage all aspects of our software solutions projects from solution architecture, proof of concept, through to implementation, user training and 1^st and 2^nd level support moving forward.

We are very excited to be recognized with this award for the second year in a row! Thank you Upland for your great partnership!

About SmartPrint:

SmartPrint is Canada’s most recognized independent MPS provider, helps organizations make sense of complex print environments. SmartPrint’s team of Managed Print Services (MPS) consultants leverage the markets best tools and systems offering best in breed office printing equipment and software to help simplify printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced costs of 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. SmartPrint’s solutions are not about printers and copiers, they’re about people.

To find out more about SmartPrint, please explore our website: www.smartprint.com.