Technical Support

Technical Support
Toronto, Ontario

Job Description:

SmartPrint uses state of the art remote monitoring tools, systems and an advanced services/technical team to provide clients with industry leading uptime for their clients print environments.


  • Communicate with computer users experiencing problems
  • Consult documents to implement solutions
  • Determine and document problems experienced
  • Emulate or reproduce technical problems encountered
  • Maintain a problem and solutions log
  • Provide advice and training to users
  • Troubleshoot print drivers
  • Support Digital Sending functions on MFP devices


  • Associate’s Degree, computer science or related field
  • College courses in computer programming or related field completed
  • Qualifications:
  • Multi-tasking capabilities
  • Experience with Print and Multi-Function devices
  • MCSE Certification
  • Experience troubleshooting Windows, Macintosh, or Unix environments
  • Experience working in a customer service environment
  • Very strong interpersonal and communications skills


  • Ability to meet deadlines
  • Creative thinker
  • Excellent communication skills
  • Excellent computer skills
  • Great attention to detail
  • Great problem solver
  • Solves problems effectively
  • Works well in a team
  • Works well independently

Additional Information:

Type: Full Time
Experience: Mid-Senior level
Functions: Information Technology and Services
Industries: Information Technology and Services
Compensation: Full-Time Hours


In return for your contributions, we offer an environment that supports and recognizes your professional
growth. In addition, we provide competitive compensation, including group benefits.

To apply for a career with SmartPrint, complete the form below and upload your resume.