Resource Coordinator

Resource Coordinator
Toronto, Ontario

Job Description:

Some of the key responsibilities to this role are to support both internal and external customers. Important elements of this role are providing hardware break/fix service support through answering and inputting service calls. The CSR will always provide a warm, friendly and welcomed approach. Always help solve problems and deal with issues while communicating with the rest of the SmartPrint team (Admin/Finance, Sales, Service, Operations, and Solutions). Supporting our MPS clients through pro-active toner replenishment and service response.

Key responsibilities and accountabilities:

  • 1st line phone support for inbound service, supplies calls and general customer service.
  • Proactive Supplies Management.
  • Proactive Monitoring of devices that may go stale via Facilities Manager.
  • Monitor and replenish MPS client toner inventory.
  • Track orders (parts and supplies) – various couriers.
  • Monitor and dispatch service calls to SmartPrint Technicians
  • Monitor and dispatch service calls to sub-contractors
  • Dispatch/Monitoring and Escalating service calls to meet SLA’s
  • Coordinate Resources (Onsite service calls, Parts, supplies)
  • Deployment Management – Working closely with Account Managers to ensure successful implementations.
  • Manage Part Returns.
  • Assist with quarterly inventory counts/review
  • Manage and coordinate on-site toner inventory intervals
  • Coordinate toner pick-ups
  • Provide transactional sales support for new or existing customers.
  • Exceptional Communication between all internal customers.
  • Strong written and verbal communication.
  • High level of commitment to exceptional customer service and relationship building.
  • Must be very organized and ability to multitask.
  • Proficient in Office tools (Word, Excel, PowerPoint).
  • Work to incorporate the SmartPrint Core Values into your everyday actions with clients

Additional Information:

Type: Full Time
Experience: Mid-Senior level
Functions: Operations
Industries: Information Technology and Services
Compensation: Full-Time Hours


In return for your contributions, we offer an environment that supports and recognizes your professional
growth. In addition, we provide competitive compensation, including group benefits.

To apply for a career with SmartPrint, complete the form below and upload your resume.