Technical Support
Toronto, Ontario
Job Description:
SmartPrint uses state of the art remote monitoring tools, systems and an advanced services/technical team to provide clients with industry leading uptime for their clients print environments.
Responsibilities:
- Communicate with computer users experiencing problems
- Consult documents to implement solutions
- Determine and document problems experienced
- Emulate or reproduce technical problems encountered
- Maintain a problem and solutions log
- Provide advice and training to users
- Troubleshoot print drivers
- Support Digital Sending functions on MFP devices
Education:
- Associate’s Degree, computer science or related field
- College courses in computer programming or related field completed
- Qualifications:
- Multi-tasking capabilities
- Experience with Print and Multi-Function devices
- MCSE Certification
- Experience troubleshooting Windows, Macintosh, or Unix environments
- Experience working in a customer service environment
- Very strong interpersonal and communications skills
Skills:
- Ability to meet deadlines
- Creative thinker
- Excellent communication skills
- Excellent computer skills
- Great attention to detail
- Great problem solver
- Solves problems effectively
- Works well in a team
- Works well independently
Additional Information:
Type: Full Time
Experience: Mid-Senior level
Functions: Information Technology and Services
Industries: Information Technology and Services
Compensation: Full-Time Hours
Benefits
In return for your contributions, we offer an environment that supports and recognizes your professional
growth. In addition, we provide competitive compensation, including group benefits.
To apply for a career with SmartPrint, complete the form below and upload your resume.