Resource Coordinator

Resource Coordinator
Toronto, Ontario

Job Description:

Some of the key responsibilities to this role are to support both internal and external customers. Important elements of this role are providing hardware break/fix service support through answering and inputting service calls. The CSR will always provide a warm, friendly and welcomed approach. Always help solve problems and deal with issues while communicating with the rest of the SmartPrint team (Admin/Finance, Sales, Service, Operations, and Solutions). Supporting our MPS clients through pro-active toner replenishment and service response.

Key responsibilities and accountabilities:

  • 1st line phone support for inbound service, supplies calls and general customer service.
  • Proactive Supplies Management.
  • Proactive Monitoring of devices that may go stale via Facilities Manager.
  • Monitor and replenish MPS client toner inventory.
  • Track orders (parts and supplies) – various couriers.
  • Monitor and dispatch service calls to SmartPrint Technicians
  • Monitor and dispatch service calls to sub-contractors
  • Dispatch/Monitoring and Escalating service calls to meet SLA’s
  • Coordinate Resources (Onsite service calls, Parts, supplies)
  • Deployment Management – Working closely with Account Managers to ensure successful implementations.
  • Manage Part Returns.
  • Assist with quarterly inventory counts/review
  • Manage and coordinate on-site toner inventory intervals
  • Coordinate toner pick-ups
  • Provide transactional sales support for new or existing customers.
  • Exceptional Communication between all internal customers.
  • Strong written and verbal communication.
  • High level of commitment to exceptional customer service and relationship building.
  • Must be very organized and ability to multitask.
  • Proficient in Office tools (Word, Excel, PowerPoint).
  • Work to incorporate the SmartPrint Core Values into your everyday actions with clients

Additional Information:

Type: Full Time
Experience: Mid-Senior level
Functions: Operations
Industries: Information Technology and Services
Compensation: Full-Time Hours

Benefits

In return for your contributions, we offer an environment that supports and recognizes your professional
growth. In addition, we provide competitive compensation, including group benefits.

To apply for a career with SmartPrint, complete the form below and upload your resume.