Cybersecurity Risk Requires Print Equipment Upgrades, But Can You Get The Hardware?

print equipment in shipping containers​If a device has reached the “end of life” it must go. Closing the security vulnerability gaps is critical, and when firmware updates and patches are no longer available from the manufacturer because it is end-of-life, there is a real risk. How do you make that happen while the technology supply chain is in complete disarray? What’s the stopgap while you wait for hardware manufacturing and the supply chain to catch up? While you are thinking about that, it’s also important to note that buying print hardware that is available from an e-commerce giant or a big box store will not support a standardized, secure print infrastructure with equipment that can be properly managed by a managed print services (MPS) partner that can provide end to end coverage for your fleet of print equipment. It may surprise you that acquiring the right equipment, as recommended by managed print services experts will not only enable you to mitigate security risks but will also cost less in the long run. 

Top 5 reasons to upgrade your end-of-life print hardware now

  1. Security vulnerabilities
    • Cyber activity is continuing to increase, and a breach may have a huge impact on your business. If a device is around 5 years old, firmware patches may no longer be supported, and vulnerabilities can be exploited.
  2. Your users’ requirements have changed
    • Do you still need a big complex copier? Use this opportunity to give your users what they need with equipment that takes up half of the real estate.
  3. Sustainability
    • Lower your carbon footprint with equipment that uses less energy, while reducing the capital and operational costs.
  4. Print infrastructure optimization
    • Implement software tools to automate print device security with reporting, while saving IT time, with a stack of simple, yet robust software tools to enable consistent print infrastructure management. Don’t get caught with this risk again.
  5. Lower costs
    • Enterprise-level print equipment has a lower total cost of ownership (TCO). An MPS partner whose team has the technical depth to build a simple, world-class print infrastructure will deliver a strong return on the efficiency of your IT team. Partner with experts to mitigate risk and keep your team focused on their core competencies.

An MPS expert can help to secure your existing print infrastructure while building the right plan to upgrade the equipment when it becomes available. It’s important to get in the queue for new hardware.

Reach out to SmartPrint and we can provide a simple free assessment so that you can understand the risk of the current state of your print infrastructure.

Without central control of your print fleet, security settings are extremely difficult to manage, and entry points for cybercrime are more easily overlooked. It becomes even more complex supporting work from home employees and integrating equipment to workflow automation systems.  Your IT team could be focused on configuration settings and authentication rather than working on other valuable IT projects or support. Encryption and authentication can be accomplished universally with an integrated automated security management tool. We’ve had great success with HP JetAdvantage Security Manager, ask one of our experts to share best practices in this area.

SmartPrint Has Achieved a World Class NPS Service Level Again!

SmartPrint World Class for 2021 NPS

NPS (Net Promoter Score) is the world standard for measuring customer satisfaction levels. NPS is a simple loyalty metric that holds companies and their employees accountable for how they treat and support customers. SmartPrint uses the feedback to continually improve our customer-centric focus and overall business performance.

When I reflect on 2021 and what it takes to continually operate as a world class services company through the challenging times of a global pandemic, here are the 4 points that really stand out for me.

  • Our people – a dedicated, stable team
    • A deep bench of experts that continually deliver results for our clients. It takes dedication, knowledge and focus, from the front lines of our field technical team to customer service, sales and our back office.
  • Our systems and process
    • I can’t say enough about how our seamlessly integrated systems enable efficiency and operational excellence, which translate to improved uptime, data accuracy and enables predictive and proactive support for our clients.
  • Our creativity
    • Our account management and operations team treat each client as unique and focus on making it easier to do business with us, which saves time and money.
  • Our clients – Partnership
    • Our clients refer to SmartPrint as an extension of their team. We work together to solve business problems and we enable our clients to focus on their core.

So far 2022 has brought the technology industry significant challenges with the supply chain for hardware, supplies and replacement parts, and we have seen dramatic price increases across all manufacturers. I’m very grateful to have such a great organization with a team that will continue to be creative and do their best to support our clients through this challenging time!

Is your organization world class, or are you striving to be? Your employees deserve the best. If your business does value your employee’s time because you want to ensure that they are happy and highly productive, you should look to a truly world class MPS and workflow automation partner.

printer technicians recommend hp oem toner cartridgesSometimes what looks like savings can turn into a hassle. If you are running aftermarket supplies in your print devices, reach out to see how we can help to convert you to OEM. We typically find that we can help our clients make the change to OEM without impacting the total cost of ownership and the monthly operational cost to run the print environment. If you are currently running OEM supplies and are thinking about trying aftermarket supplies to try and save some money, there may be a better way to save! Reach out to talk to one of our MPS experts.

HP OEM supplies provide the confidence you can rely on for everyday printing. HP is committed to the environment by using recycled materials in new cartridges and offering a free recycling program from one of the 100 most sustainable companies in the world. Supplies also meet eco-label emission criteria to help maintain the air quality. Trust is also provided from the packaging to the chips to use supplies that protect your printer and your data. Lastly, peace of mind is provided in knowing that you are using HP OEM supplies.