Hybrid Workers Can Cause Your Organization to Be More Vulnerable to Cyberattacks

Cybersecurity has increased in priority for CIOs for several years and it is still a top 3 priority according to the top industry analysts. There have been several large-scale global cyberattacks that most companies were able to avoid with solid IT security plans and protocols, but there have been some changes in where and how employees work that has increased the number of cyberattacks. Remote and hybrid work can have some significant advantages for companies and employees, although there are potential unforeseen IT issues that could impact an organization.

Given that the hybrid work model will be around for the foreseeable future,  there are some cybersecurity risks to mitigate. With more work from home time, your employees may be more comfortable using their personal devices for work functions which can open more areas for risk. Most employees are quite savvy and are not clicking on links in unknown emails or on ad-filled websites; however, if their work device is used by someone close to them (child, partner etc.) cybersecurity risk is again increased. Employees working from home and connecting to your company’s network with personal devices including tablets, PCs, mobile devices and printers that potentially were not built to support your business’s security plan can pose an additional risk.

Enterprise-level business devices most often have onboard software to fight cybersecurity threats and are configured with business-grade antivirus software and authentication requirements. When personal devices connect to a company’s network there could be dangerous security vulnerabilities that are innocently introduced. In a recent survey, HP found that more than 30% of employees said they have used their personal computer to access the corporate network. 

The move to more hybrid workers in your business will definitely open your business up to more potential security breaches. The number one preventative step is employee cybersecurity training. Letting one of their kids use their business laptop for homework doesn’t seem like a big risk but it could be. We would recommend a cyber security education training program for employees. As much as it is a pain, having forced strong passwords that must be updated quarterly will help, and it’s important to ensure that employees do not use unsecured personal devices to connect to corporate servers and systems.

In the past year, more than 40% of IT Security Professionals have seen evidence of a print device being used as an entry point for an attempted cyberattack. It’s important to ensure that hybrid workers do not use personal print devices that are not equipped to protect against a cyber breach that could expose corporate data that is stored on the print device. Best-in-breed enterprise-level print devices have multiple layers of security including firmware that is updated, configuration best practices and print security software that can self-protect against cyber activity. We would suggest transitioning home office users away from using unsecured personal print devices for print and scan, and instead, using mobile print solutions that can enable employees to send a document to print at the office, or scan a document and route it to a business document management system or workflow with the user’s smartphone, tablet or PC. 

Now that many employees and their devices are out of sight, IT professionals’ ability to stay on top of connected user devices is more complex. When it comes to keeping your business safe, it may be important to educate your employees and ensure they have the tools they need to safely work with printed and digital documents. 

If you are interested in learning more about protecting your business and enabling your hybrid worker the ability to safely print and share documents be sure and contact us

Without central control of your print fleet, security settings are extremely difficult to manage, and entry points for cybercrime are more easily overlooked. It becomes even more complex supporting work-from-home employees and integrating equipment to workflow automation systems.  Your IT team could be focused on configuration settings and authentication rather than working on other valuable IT projects or support. Encryption and authentication can be accomplished universally with an integrated automated security management tool. We’ve had great success with HP JetAdvantage Security Manager, ask one of our experts to share best practices in this area.

A Business Leader’s Purpose Is to Optimize the Flow of Information Through Their Company

The most successful businesses typically have well-oiled processes
and integrated systems and processes across every department.
Many successful Canadian companies that have focused on optimizing processes across their business systems are the leaders in their specific industry because of their efficiency and the ease of doing business that their customers experience. Most of the business processes in an organization focus on moving digital and paper-based documents through the business to make things happen internally and externally. Well-oiled traditional systems, even when highly integrated, have gaps in business processes that need to be bridged by people (employees). The next level of optimization is embracing digital transformation. The Wikipedia definition of digital transformation is “the adoption of digital technology by an organization to digitize non-digital products, services, or operations. The goal for its implementation is to increase value through innovation, invention, customer experience or efficiency”.

Given that basically, all information that flows through an organization is some type of document (hard copy or soft copy), your managed print services provider should have significant expertise in helping to automate and transform your business processes. 

When looking at the best-in-breed software solutions supporting digital transformation there are purpose-built applications that can automate a manual function like accounts payable data entry, and there are solutions that have an infinite number of processes that can be automated because they have flexible workflow tools that we can build almost any manual document process into an automated process while supporting integration to your existing software systems. Think about the possibilities.

Where is the low-hanging fruit in your business? Look for the following:

  • Departments with stacks of paper and filing cabinets 
  • Business processes that result in high levels of variation or errors
  • Any business process that has manual data entry ie. accounts payable, shipping/distribution
  • Business processes that require approvals and audit trails ie. human resources, procurement, payment
  • Areas where employees search for documents and have challenges retrieving them in a timely basis ie. contracts management, customer service

Here are a few ideas where departments may enable a quick win:

  • Finance & Accounting
    • Integrate to ERP to enable standardized and automate AP processes 
    • Transition paper-based financial reporting and budget approvals to automated workflow with an audit trail
    • Automate and track PO payment approvals
  • Operations & Administration
    • Contracts management with review and approval anytime from any device
    • Integrate seamlessly with your CRM to access Contracts, Statements of Work and Non-disclosure
    • Training management
    • Supply chain logistics management
  • Human Resources
    • Employee onboarding
    • New hire requests
    • Employee self-service portal
  • Manufacturing / Construction
    • Digitally manage compliance and safety documentation processes and audits
    • Construction document management anytime, any device access

If you are a mid-market company that is interested in increasing efficiency to make it easier for your customers to do business with you, or simply to compete in your space through productivity improvements in your business, I recommend talking to your MPS experts who should have the ability to recommend the best solution to enable a quick win that your organization can build from. The leaders that drive their businesses to optimize the flow of information with intelligent workflow technology will be the leaders in their space.

Contact us if you would like to engage in an informative discussion regarding automated workflow.

HP Capture and Route is a great example of a digital management tool that can automate the ingestion of content from multiple inputs and flow the content right into automated workflows built in an intelligent workflow software solution. We have had a lot of success with this tool as the front end of a fully integrated business workflow system. With our intelligent workflow solutions, we have multiple options of best-in-breed platforms and we ensure that all of the applications are agnostic so if there are changes in your environment your workflows are intact for the future.

What’s the Best Approach for Consolidating Your Office Print and Workflow Hardware to Support the New Normal?

Many Canadian organizations are readying their offices for an increased number of workers. It’s very clear from our discussions with clients that professional services organizations are adopting the hybrid work model while focusing on trying to lure more employees back to the office to inspire culture building teamwork. The plan of trying to get workers into the office at least 2-3 days a week, for now, seems to be consistent. Office workers that have embraced working from home have changed their habits around printing hard copy documents, and have moved to working with software tools that support editing and updating documents on their screen and flowing documents through their process in the original digital format. Firms don’t want employees to revert back to printing like they did pre-covid. To support a continued reduction in office printing IT and Administration leaders are interested in moving to a more consolidated fleet of equipment; basically getting printers off of people’s desks and bringing multi-function print equipment closer to the user groups with the power of workflow. The goal is to keep the learned efficiency gains of users working with digital documents while still empowering users with print equipment that is only a few footsteps away. Many organizations have also recognized that the reduced print volume has positively impacted their carbon footprint and want to continue supporting this reduction. We currently have a couple of dozen print consolidation projects running with mid-market and enterprise clients and prospects, and there is demand for more.

Here are some of the benefits of completing an office print device consolidation plan:

  • Reduce the number of devices and simplify and reduce monthly MPS billing
  • Reduce carbon footprint by using original supplies and implementing Energy Star certified equipment 
  • Save real estate space
  • Increase end-user productivity by bringing more powerful functionality closer to the user
  • With a future state you will have the print equipment and print infrastructure to successfully implement automated workflow solutions to improve further productivity and convenience for users

If your organization is interested in updating and consolidating your print environment to empower your employees, here’s what to expect.

Office print consolidation project stages with high-level details:

  1. Print Infrastructure Current State Assessment
    a.
    Print servers and device driver management
    b. Print security and device firmware management
    c. Print device security configuration automation/reporting capabilities
    d. Scan and fax process, tools and systems 
  • Deliverable: future state recommendation with best practices in each area


     2. Current State MPS Financial Assessment 
          a. Fleet age, volume, end of life equipment
          b. SLA data, volume vs service interval correlation

      • Deliverable: Current state total cost of ownership report

           3. Site Assessment – as required developed with key stakeholders and IT
               a. Floor print layout with current state equipment and user groups
               b. SME and user discussions
               c. IT team project lead
               d. Software solutions to support productivity improvement opportunities

      • Outcome: Device plan for each location/floor/department

          4. Draft and Final plans for implementation

      • Outcome Future state plan, business case, budget, and implementation plan to go live that includes hardware, software, and all MPS services with one simple flat monthly fee

      An MPS expert can work through this process with your team to ensure a successful future state that supports long term increases in efficiency gains. As a bonus, 95% of the work is completed by an MPS expert with light support from your team. Whether you are an existing  SmartPrint client or an organization looking for help, you’re welcome to reach out for a brief discussion to see if we can be of service.

      printer technicians recommend hp oem toner cartridgesSometimes what looks like savings can turn into a hassle. If you are running aftermarket supplies in your print devices, reach out to see how we can help to convert you to OEM. We typically find that we can help our clients make the change to OEM without impacting the total cost of ownership and the monthly operational cost to run the print environment. If you are currently running OEM supplies and are thinking about trying aftermarket supplies to try and save some money, there may be a better way to save! Reach out to talk to one of our MPS experts.

      HP OEM supplies provide the confidence you can rely on for everyday printing. HP is committed to the environment by using recycled materials in new cartridges and offering a free recycling program from one of the 100 most sustainable companies in the world. Supplies also meet eco-label emission criteria to help maintain the air quality. Trust is also provided from the packaging to the chips to use supplies that protect your printer and your data. Lastly, peace of mind is provided in knowing that you are using HP OEM supplies.