James Dunn, Author at SmartPrint

SmartPrint is Movin’ On Up the CDN Top 100 Solution Providers list – Again!

Posted on by James Dunn

SmartPrint's CDN Top 100 Service Provider Logo

[Toronto, ON, Canada] – [May 1, 2019] – The economic impact of Canada’s top 100 solution providers is approaching the $10 billion dollar mark, according to a new study released April 24 at the CDN Top 100 Solution Providers Gala in Woodbridge.

“Total revenue for the Top 100 companies on the new CDN ranking totals $9.7 billion, up 5.5 per cent from last year,” said Alex Coop, Associate Editor of CDN, summarizing the finds of the ITWC/IDC Benchmark survey. “Although we had nine newcomers make it to the Top 100 rankings, the growth is largely fuelled by the top 10 companies, up 14 per cent over last year and representing 60 per cent of the total revenue.”

SmartPrint climbed 6 places this year to #69 in the Computer Dealer News (CDN) Top 100 Solution Providers List. 2018 was another great year of growth for SmartPrint’s Managed Print Services business.

“In 2018 we added a significant number of clients that are global companies with Canadian headquarters that has expanded our service and support reach. We are leveraging our Print as a Service, SmartPrint 360 offering to completely simplify office printing for these clients. We have also seen a lot of traction with our solutions around Document Lifecycle Management that differentiates our end to end Managed Print Services offering.” said Rob Farrell, Vice President of Sales & Marketing.

About SmartPrint:

SmartPrint is the leading Managed Print Services (MPS) firm in Canada working with large corporate clients with 100+ employees to enable them to outsource the management of their office printing and imaging devices. The goal of our managed print services program is to drive down cost, maximize efficiency and secure the print infrastructure within our clients’ organizations. Our vertically focused expertise provides custom-tailored solutions to each of our client’s unique challenges.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

For Press or Analyst inquiries please contact:

Rob Farrell

rob.farrell[@]smartprint.com

905.475.6177 x234

SmartPrint Inc. Named “HP Inc. Partner of the Year” for 2018

Posted on by James Dunn

HP’s Partner Awards Program Celebrates SmartPrint’s Achievements in Managed Print.

smartprint award photo at hp reinvent 2019

Houston, Texas – March 20, 2019 — Today, SmartPrint Inc. was recognized by HP Inc. as “HP Partner of the Year” for its work in fiscal year 2018. This special recognition was timed in coordination with HP Reinvent, HP’s largest global partner forum, which brings together more than 1,400 HP partners from across the globe. During the event, HP’s award recipients are recognized by HP CEO Dion Weisler and his entire executive leadership and channel team. SmartPrint was lauded in the sub-category of HP Canada Supplies Partner of the Year.

This year, partners were recognized across several award categories including “Distributor of the Year,” “Premier Partner of the Year” and “Supplies Partner of the Year” to name a few. A special awards committee evaluated every eligible partner across a variety of criteria including year-over-year growth, strategic wins and revenue threshold.

“Congratulations to SmartPrint as the distinguished recipient of Supplies Partner of the Year Award,” said John Cammalleri, VP Commercial Channels, HP Inc. “I couldn’t be more thrilled to present such an honour for their continued growth and standard of excellence.”

“When we work together, great things happen. This is evident in the success and accomplishments that SmartPrint has achieved in the last year,” said Mary Ann Yule, President and CEO, HP Canada. “Thank you for your continued collaboration, and congratulations!”

We’re delighted to once again, be recognized as “Partner of the Year for 2018” by HP Canada. “Pairing SmartPrint’s unique proactive fleet management with HP’s unparalleled print technology delivers a client experience unmatched in the Canadian marketplace,” said Tim Lomax, President, SmartPrint.

About SmartPrint:

SmartPrint is the leading Managed Print Services (MPS) firm in Canada working with large corporate clients with 100+ employees to enable them to outsource the management of their office printing and imaging devices. The goal of our managed print services program is to drive down cost, maximize efficiency and secure the print infrastructure within our clients’ organizations. Our vertically focused expertise provides custom tailored solutions to each of our client’s unique challenges.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

For Press or Analyst inquiries please contact:
Rob Farrell
rob.farrell[@]smartprint.com
905.475.6177 x234

SmartPrint Winter Food Drive: Fighting Hunger with the North York Harvest Food Bank

Posted on by James Dunn

grocery bags under the smartprint christmas tree for the winter food drive December 4th 2018 to December 20th 2018, the SmartPrint team participated in a Winter Food Drive to give food and funds for the North York Harvest Food Bank. Each year, the food bank organizes its Winter Food Drive: Reach for a Million with the goal to raise a combined total of food and funds that equal one million. The food bank is the main one for Northern Toronto and distributed over 2.3 million pounds of food in 2017 through 77 community programs.

There are many people facing hunger, and according to the ‘Who’s Hungry 2018’ report, respondents cited that low average monthly incomes and having to pay for rent, phone bills, and transportation caused them to go without food which can make people vulnerable to chronic health issues and can make existing ailments worse. Further, food bank usage in Toronto suburbs has increased by more than 60% over the past 10 years, 28% of clients 18 years and younger, and 41% being single.

SmartPrint Employees Come Together

James Dunn organized the initiative, and encouraged all SmartPrint employees to make a food and/or monetary donation.

Dunn said: “Earlier this year, we participated in volunteering at the Daily Bread Food Bank, and so, I smartprint team members at the firehall with grocery bags for the winter food drive thought this time around, it would be great if all of the SmartPrint staff could be encouraged to participate in helping the fight against hunger. Around this time of year, when many of us are preparing for the holidays, buying gifts, and enjoying a warm meal with friends and family, there are many people that are not so fortunate and are simply trying to make ends meet. And by getting all staff to participate in donating food and funds can also get them to help think about and support others. Not only should people be supporting the food banks at this time of year, but it’s important to know that there are many people hungry every day and the food banks require continued support”.

Overall the Winter Food Drive was a success with over 30 bags of food collected and placed under the SmartPrint Christmas tree. smartprint team members at the firehall with grocery bags for the winter food drive Further, $200 was generously donated by the employees, which according to the food bank, every $1 donated can turn into $3 to spend on nutritious foods for their clients.

The bags were then collected by Jen Infuso, Jey Prathapan, and Ishan Shah and delivered to Firehall #116, located at Leslie St and Sheppard Avenue East.

Jen Infuso, said “We delivered the food to the firehall and the firefighters were very pleased with the amount of food that was donated. I was so happy that we could participate in the food drive as it was an excellent way for us to help those in need have a bit brighter Christmas. It also felt nice seeing the firefighter’s donation area fill up after our visit”.

SmartPrint is Movin’ On Up the CDN Top 100 Solution Providers list!

Posted on by James Dunn

[Toronto, ON, Canada] – [May 17, 2018] – SmartPrint moved up 10 places this year to #75 in the Computer Dealer News (CDN) Top 100 Solution Providers List. 2017 was another tremendous year of growth for SmartPrint’s Managed Print Services business. We added multiple significant clients in all of our key focus verticals, which include Legal, Financial, Manufacturing and Healthcare.

Growth has been significant for us over the last 5 years. We are very happy that our client retention rate remains extremely high for our field at above 98.5%. Clearly, our clients perceive the high value we promise to deliver. We are continually adding solutions to our offerings that solve client’s business problems. We are creatively delivering new programs to simplify procurement and conserve capital for our clients, through our office printing as-a-service platform. We’ll keep the focus on innovation to simplify office printing and hope to climb higher on the list again next year!

About SmartPrint:

SmartPrint is Canada’s most recognized independent MPS provider, helps organizations make sense of complex print environments. SmartPrint’s team of Managed Print Services (MPS) consultants leverage the markets best tools and systems offering best in breed office printing equipment and software to help simplify printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced costs of 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. SmartPrint’s solutions are not about printers and copiers, they’re about people.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

SmartPrint Hits a Home Run – Baseballs and Other Items Collected During Corporate 20-Minute Makeover

Posted on by James Dunn

smartprint team members at leaside spur trail for corporate 20 minute makeover [Toronto, ON] – [April 20th, 2018] At 2pm on Friday, April 20th, SmartPrint team members James Dunn, Rob Farrell, Steven Ryan, Carolyn Allum, Jen Infuso, Andrew Thompson, Trisha Kosak, Andres Matute, Ishan Shah participated again in a Corporate 20-Minute Makeover which was a cleanup run in conjunction with the Clean Toronto Together – the City’s annual spring cleanup.

James Dunn at SmartPrint put the team of people together that were able to get away from the office to volunteer and help clean up a local park. Steven Ryan, Client Services Manager helped run the campaign and was the photographer of the day. Carolyn Allum, Accounts Payable Clerk organized lunch at our office for the team, and for those that weren’t able to participate, before we headed out.

Leaside Spur Trail in Toronto was the chosen location for the second year in a row. There was lots of trash and items for recycling that needed to be collected. Due to the melting snow, it was more wet and slippery than last year (but still fun!) with items being collected, such as baseballs, smartprint group photo at leaside spur trail for corporate 20 minute makeover cans, pop cans, plastic bags, plastic bottles, coffee cups, coffee lids, glass bottles, polystyrene, and other items. Given that it was the same spot that we did the cleanup last year we were all disappointed that such a large amount of items had accumulated over the year.

At the end of the 20 minutes, 10 recycling bags and 3 trash bags were filled.

Rob Farrell, Vice President shared his thoughts on the event:

“I was really happy to join the team for the cleanup this year because I had to miss the event last year. It was fun to get out as a team and clean things up in our community, and I was surprised with how much trash there was and how quickly we filled up 13 bags!”

At the end of the 20 minutes, everyone including Andres and Ishan who had recently joined SmartPrint was amazed at how much was collected and look forward to participating again, and to contributing to other social responsibility causes in the future.

SmartPrint Comes Together for Women in Need – The Shoebox Project

Posted on by James Dunn

At noon on Friday, December 8th 2017, SmartPrint
shoeboxes under christmas tree for the shoebox project team members Carol Berro, Jannine Foster, James Dunn, Janine Marais, Carolyn Allum, Jen Infuso, Karey Ross, and Saul Collas participated in The Shoebox Project for Shelters, supported by Dream, which collects and distributes gifts in the form of shoeboxes to women who are homeless or at-risk of homelessness in communities across Canada and the US.

According to The Shoebox Project website, since 2011, The Shoebox Project has distributed over 91,000 shoeboxes, valued at over 4 million dollars and believes that a small gesture can make a big difference.

Carol Berro, Accounting Supervisor came up with
the smartprint employee loading shoeboxes into van for the shoebox project idea, suggested it to a few others that felt as passionate as her, and then an email was sent to all staff to see who would be able to donate, and also to see who could participate in wrapping and filling all donated items in the shoeboxes.

In total, 18 shoeboxes were then wrapped, and filled with items that had been generously donated from many SmartPrint employees. Each shoebox contained items valued at approximately $50. High quality items received included gift cards, skin care products, soaps and shampoos, make-up, chocolates, warm socks and mittens – nice products to help women feel special. Personal messages were also written for each recipient of the shoebox to convey our understanding and support to help women staying at shelters across Toronto remember she is not forgotten, cared for, and that she remains a valued and respected member of her community.

Once all the shoeboxes were ready, they were placed under our Christmas tree in which Saul Collas collected them, loaded them into his van, and dropped them off at the center to be distributed.

Overall, everyone enjoyed their time spent with their colleagues as it was a great team building exercise with many laughs shared at wrapping the shoeboxes.

SmartPrint Celebrates its 30th Anniversary

Posted on by James Dunn

On October 27, 1987, together with my partners Patti and Sanford McFarlane, I bought a small company called A&M Carbon and Ribbon – named after it’s founders Jim Allan (A) and Andy MacIntosh (M).

With just 6 employees, we generated $732,000 in annual sales selling; carbon paper, typewriter and word processing ribbons and these new-fangled things called floppy diskettes. Our tiny office would now look like a museum with black rotary dial phones, typewriters and a big ledger book for entering all the accounting entries – by hand! Not a computer, printer, fax machine or copier to be found. Surprisingly, it was one of the tightest run ships you’d ever see – very profitable and every penny accounted for. Filling Mr. Alan’s shoes would be no small task.

It was both an exciting and scary time for a young 27-year-old with just 2 years of working experience and big dreams of owning his own business. I was also the youngest employee on the payroll. What made it even scarier was that the stock market had crashed the week before (the second biggest crash since 1929 that sparked the great depression). We didn’t know it at the time, but it would take years to climb back to 1987 levels.

Over the past 30 years we’ve:

Rebranded from A&M Carbon & Ribbon to A+M Data Corp. to SmartPrint Inc.
Moved 4 times to accommodate our growth and a changing business model.
Bought 4 more companies – G&M Data, 3R Laser, LaserCorp and Dynacharge.
Sold millions of ribbons, toner cartridges and diskettes and printers.
Hosted 29 Christmas parties and ate hundreds of staff Birthday cakes.
Survived, prospered and evolved to outlive most of our competitors.

So here we are, all these years later.

My dream to have a successful, well respected company filled with people I love to work with in an industry that both challenges and rewards has come true in so many ways. I still get up every day loving what I do, working with a great group of people and I am extremely proud of all we do for our customers, vendor partners, fellow employees and our families.

SmartPrint today is exactly what I’d hoped it would be when I excitedly signed all those legal papers back in 1987. I’ve read that only 4% of businesses survive past 10 years. For the past 30 years, we’ve put people ahead of the bottom-line and it’s these relationships that continue to make SmartPrint grow and prosper year after year.

Thanks for a great ride, may the next 30 years be just as much fun as the last!

Tim Lomax, President

Photizo Group Selects SmartPrint as Leader in Managed Print Services

Posted on by James Dunn

Lexington, KY (February 14, 2017)—Photizo Group has recognized SmartPrint Inc as a leader in managed print services (MPS). SmartPrint Inc was one of 11 independent channel partners that Photizo Group selected to participate in the 2016 Leaders Index for MPS Channel Partners, based on demonstrated leadership in MPS.

The Leaders Index for MPS Channel Partners is a collection of hand-selected, independent MPS partners from around the world that are regarded as the gold standard in managed print and document services. Photizo Group classifies this index of elite providers from across North America, Europe, Africa, and Australia as a lens to view the current landscape of MPS.

Tim Lomax, President of SmartPrint Inc shared his reaction, “it’s a great achievement to be recognized as one of the Top 10 MPS Providers within the 2016 Worldwide Leaders Index, based on our significant revenue growth, operational excellence and service performance that drives an outstanding experience for our clients. This recognition not only validates our continued MPS market leadership, but inspires us to continue reinventing to outperform in a rapidly evolving industry.”

Ed Crowley, CEO of Photizo Group said:

“As the managed services landscape reaches maturity in many markets, we continue to see a demonstrated need for measurable best practices and benchmarks built on real-world results by recognized leaders in managed print and document services.”

Crowley continued:

“These MPS leaders not only demonstrate leadership in MPS, but a genuine interest in the pursuit of best practices that benefit the industry and the customers it serves.”

About the Leaders Index for MPS Channel Partners

The Leaders Index for MPS Channel Partners explores many aspects of the partners, including the following:

partner profile;
financial and performance metrics;
customer profile;
team structure;
sales and marketing approach;
service, support, and operations metrics; and
key performance benefits.

Only partners that Photizo Group determines to be among the best in the world are invited to participate in the Leaders Index. These aggregate results serve as a tangible set of benchmarks other partners can compare their own performance against.

Chosen MPS partners receive no compensation for participation.

About SmartPrint:

SmartPrint, Canada’s most recognized independent MPS provider, helps organizations make sense of complex print environments. SmartPrint’s team of Managed Print Services (MPS) consultants leverage the markets best tools and systems offering best in breed office printing equipment and software to help simplify printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced costs of 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. SmartPrint’s solutions are not about printers and copiers, they’re about people.

To find out more about SmartPrint, please explore our website: www.smartprint.com.

For Press or Analyst inquiries please contact:
Rob Farrell
rob.farrell[@]smartprint.com
905.475.6177 x234

About Photizo Group:

Photizo Group is a leading Marketing Intelligence and Strategic Consulting firm for the imaging industry. The firm has twice been on the Inc 5000 list of fastest growing privately held companies. It has received three (2011, 2012, and 2014) leadership awards from the Managed Print Services Association. Photizo launched the industry’s first Advanced Analytics Division in 2015 and is pioneering the use of Predictive Analytics to bring value to the IoT data generated by over 100 million digitally enabled imaging devices installed globally. The firm conducts research and consulting in over 40 countries globally, and has offices in North America and Japan.

For more information, please contact Mario Diaz at +1 602-571-6530 or mdiaz@photizogroup.com.

SmartPrint Participates in Corporate 20-Minute Makeover Spring Cleanup

Posted on by James Dunn

[TORONTO, ON] – [April 27, 2017] At 2 pm on Friday April 21st, SmartPrint team members James Dunn, Steven Ryan, Carolyn Allum, Andrew Thompson, Darren Ranney, Trisha Kosak, Karey Ross, Mike Hishon, Jen Infuso, and Mike Rutledge participated in a Corporate 20-Minute Makeover, which was a cleanup run in conjunction with the Clean Toronto Together campaign aimed at creating environmental awareness and involved cleaning up a space in need such as a laneway, ravine, sidewalk, or parkette. The idea was to see how much cleaning could be done in 20 minutes. corporate 20-minute makeover

According to an email received by James Dunn, Demand Generation Manager, this year marked a record for the City of Toronto as more than 200 businesses registered before the April 11^th deadline and was the biggest corporate cleanup day ever!

James Dunn at SmartPrint came up with the idea:

“I’ve had a strong desire to help give back to our community, and with other activities taking place around this time of year to be environmentally corporate-20-minute-makeover conscious, it got me thinking about helping the environment more and to do something different as a team to take immediate action to clean our environment. I then came across the Corporate 20-Minute Makeover event, and suggested it to other team members who all felt as passionate as I did to pitch in and help clean our environment.”

Steven Ryan, Client Services Manager helped run the campaign by designing custom T-Shirts for the cleanup, and took photos of us in action. Janine Marais, Service corporate 20-minute makeover Delivery Coordinator and Darren Ranney, Operations Manager helped organize the lunch to ensure we were full of energy before heading out.

Upon registering for the event, the City sent out garbage bags, recycling bags, nitrile gloves, and provided safety and recycling information, as well as posters to help promote the cleanup.

Careful consideration was given as to the best place to do the clean up and Leaside Spur Trail in Toronto was corporate 20-minute makeover the chosen area based on the considerable amount of garbage present there.

Dunn continued:

“It was awful, there were baseballs, plastic bottles, empty cigarette packets, glass bottles, coffee cups, plastic bags, pop cans and many other pieces of garbage in urgent need of cleaning up. It’s such a shame that such a beautiful trail could be marred by these eyesores.”

At the end of the 20 minutes, 9 bags of garbage, and 2 recycling bags were collected. Everyone was amazed at what was accomplished in such a short amount of time. The bags were then disposed of carefully in Bond Park bins.

Overall, everyone felt it was great to have been able to give back to our community and we look forward to participating in Corporate 20-Minute Makeover again and contributing to other social responsibility causes in the future.

Author: James Dunn

SmartPrint is Movin’ On Up the CDN Top 100 Solution Providers list – Again!

SmartPrint Inc. Named “HP Inc. Partner of the Year” for 2018

SmartPrint Winter Food Drive: Fighting Hunger with the North York Harvest Food Bank

SmartPrint is Movin’ On Up the CDN Top 100 Solution Providers list!

SmartPrint Celebrates its 30th Anniversary

Photizo Group Selects SmartPrint as Leader in Managed Print Services

About the Leaders Index for MPS Channel Partners

About SmartPrint:

About Photizo Group:

My print environment is out of control!